VIP Account Manager, North Carolina

The VIP department is being expanded to cover online casino, online sportsbook, Daily Fantasy Sports and TVG. The role will manage a portfolio of customers and build strong relationships with VIP customers to deliver an exceptional experience. It sits in a customer-facing environment and requires a good understanding of VIP service and a genuine passion for the online gaming industry.

• Manage a portfolio of FanDuel customers.
• Provide an enhanced proactive one-stop service to encourage loyalty.
• Ensure Compliance and Responsible Gaming ideals are at the heart of all activities and deliver against company responsible gaming protocols.
• Collect and document customer profiles.
• Develop relationships and offer tailored rewards through regular correspondence.
• Meet pre-determined productivity, quality and Service Level Agreement targets.
• Provide detailed reports on the customer portfolio, highlighting satisfaction rates and product feedback.
• Ensure bonuses, gifts and hospitality invitations are offered in accordance with business and compliance requirements.
• Meet and host VIPs at hospitality events.
• Mentor and develop VIP Hosts within the team.

• Knowledge of the online gaming industry.
• Good understanding of VIP service.
• Genuine passion for the online gaming industry.
• Excellent verbal and written communication skills.
• Passionate about providing top-level service.
• Confident and people-focused personality.
• Excellent analytical skills and experience with Excel.
• Strives to meet targets and deadlines.
• Excellent organisational and planning skills.
• Willing and able to work non-traditional business hours.
• Willing to travel around 25% of the time.

• Minimum 2 years of experience in a high-end customer service field.
• Business-to-Customer sales experience.
• Understanding of marketing processes.

• Remote

• Health plans to choose from, some as low as $0 per paycheck, including medical, vision and dental insurance.
• Fertility and family planning programs, mental health support and fitness benefits.
• Generous paid time off (PTO) and sick leave, including paid personal time off, 14 paid company holidays and paid sick time in accordance with applicable state and federal laws.
• Annual bonus and short-term or long-term incentive compensation opportunities, including cash bonuses and stock program participation, based on performance.
• 401(k) with up to a 5% match.
• Life insurance and disability insurance.
• Commuter benefits.
• Pet insurance.
• Benefits differ across location, role and level.

FanDuel Group is the premier mobile gaming company in the United States and Canada, with a portfolio of leading brands including FanDuel Sportsbook, FanDuel Casino, FanDuel Racing and its daily fantasy sports product. The company is based in New York with US offices in Los Angeles, Atlanta and Jersey City, as well as global offices in Canada and Scotland, and is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator.