Sr. Director Workplaces NAM

This regional executive role is accountable for workplace strategy, portfolio performance, real estate portfolio strategy, workplace operations, capital investment recommendations, HSSE, and Workplaces employee experience across North America. The position acts as an enterprise leader, translating North America business priorities into a workplace agenda that enables business performance and employee experience, optimises workplace and portfolio value, strengthens operational resilience, and supports how teams connect, collaborate, and perform. Serving as a senior advisor to regional and global stakeholders, the role shapes decisions on portfolio optimisation, capital investment, risk management, and location and portfolio implications informed by workforce insights and long-term workforce needs.

• Set the multi-year North America workplace strategy, translating business priorities, workforce insights, occupancy data, and portfolio scenarios into clear portfolio, experience, and investment recommendations.
• Own the North America regional real estate portfolio strategy, including occupancy and capacity planning, site strategy, and recommendations on lease decisions, acquisitions, dispositions, expansions, and consolidations within established governance and approval processes.
• Apply utilisation insights, financial modelling, and business forecasts to inform portfolio recommendations, capital efficiency, and long-term asset value.
• Partner cross-functionally with global and local HR, communications, branding marketing, supply chain, technology, business leadership, Finance, Legal, Procurement, and Global Workplaces to advance future-of-work initiatives and ensure disciplined governance, enterprise alignment
• And effective risk management.
• Advise senior leaders on workplace priorities, strategic trade-offs, risks, and opportunities that shape the regional operating model.
• Oversee workplace services, facilities operations, maintenance, service delivery, and employee experience across the region, advancing service innovation through technology enablement, vendor accountability, continuous improvement, and data-informed operating practices.
• Provide executive oversight for approved capital investments, renovations, relocations, expansions, and infrastructure projects from strategy through execution, ensuring delivery reflects business priorities, cost discipline, workplace standards, governance expectations
• And enterprise risk requirements.
• Embed sustainability and ESG priorities into workplace strategy, design, operations, and portfolio decisions, and drive progress against environmental targets through energy efficiency, resource optimisation, waste reduction, responsible operations, and regulatory readiness.
• Lead operating and capital budget planning with disciplined resource allocation and financial accountability, and develop executive-ready business cases that clarify value, cost, risk, and strategic impact of major workplace decisions.
• Strengthen leadership capability, succession depth, accountability, collaboration, and continuous improvement across the team.

• Bachelor's degree in Business, Real Estate, Engineering, Architecture, Facilities Management, Operations Management, or a related field is required.
• 10+ years of progressive leadership experience within corporate real estate, workplace services, facilities management, workplace operations, or related disciplines.
• A combination of education and experience may be accepted in lieu of a degree.
• Deep expertise leading one or more enterprise workplace disciplines, including corporate real estate, workplace services, facilities management, workplace experience, HSSE, sustainability, portfolio strategy, or capital project delivery.
• Demonstrated ability to develop and execute workplace strategies that influence and support business growth, workforce needs, financial objectives, and organisational transformation.
• Proven ability to propose and manage operating and capital budgets, evaluate investment trade-offs, and develop data-driven recommendations that improve workplace performance, cost efficiency, and business outcomes.
• Experience building business cases, presenting investment recommendations, and influencing executive stakeholders on significant workplace and real estate decisions.
• Exceptional communication and influencing skills, with a demonstrated ability to advise senior executives, navigate competing priorities, and gain alignment across multiple functions including HR, Finance, Legal, Procurement, Security, and business leadership.
• Ability to lead through ambiguity, make difficult decisions, and drive organisational change in complex matrixed environments.
• Experience establishing operating models, governance structures, performance metrics, and service standards across geographically dispersed locations.
• Demonstrated success improving workplace operations, vendor performance, employee experience, and service effectiveness through continuous improvement and operational rigour.
• Track record contributing to and leading large-scale workplace transformations, organisational change initiatives, portfolio optimisation efforts, and workplace technology implementations in partnership with HR, Technology, and business leadership.
• Strong ability to lead teams through change while maintaining employee engagement, operational continuity, and business partnership.
• Extensive knowledge of workplace-related risk management, regulatory compliance, business continuity, emergency preparedness, crisis response, and health and safety practices.
• Experience making high-impact decisions during complex operational disruptions or critical business events.

• Professional certifications such as IFMA, CoreNet, PMP, LEED, WELL, or equivalent credentials are preferred.

• Hybrid work policy requiring in-office attendance Monday through Thursday, with flexibility to work remotely on Fridays; in-office attendance is required for work needing a high degree of collaboration or an in-person presentation, including on Fridays when needed.

• Robust and progressive medical coverage, including an HSA with employer funding or FSA options, dental, vision, and prescription drug coverage.
• Adoption support, including surrogate and fertility support.
• Short and long-term disability, plus basic life and AD&D insurance.
• Enrolment in the 401k plan and Stock Purchase Plan with employer match.
• Education assistance for full-time employees.
• Generous leave policies, including 14 weeks of paid parental leave.
• Eligibility to earn an annual bonus based on company performance.
• Prorated flexible time off accruing at 0.4388 hours per day, increasing with years of service.
• Twelve paid holidays throughout the calendar year and Service Time Off during milestone years.

The company believes that embedding diversity, equity, and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage.