Technical Manager, IT Solutions (18-month contract)

Sits within the IT Division and supports the planning and execution of business analysis activities for assigned IT change initiatives within the IT Change Department. The department ensures the successful delivery of all IT change initiatives, whether agile or waterfall, and is supported by the IT Change Management Office (CMO), which oversees the process for efficiency and effectiveness. The role works with business users, product teams, architects, developers, testers and vendors to clarify requirements and support delivery.

• Support the planning and execution of business analysis activities for assigned initiatives.
• Gather, document and validate business and user requirements through interviews, workshops, observation and document review.
• Map current and future-state processes, customer journeys, data flows and business rules.
• Maintain requirements documentation, traceability records, decision logs and change requests.
• Coordinate with business users, product teams, architects, developers, testers and vendors to clarify requirements.
• Coordinate vendor deliverable submission, review, comment resolution, acceptance evidence and document-control activities in accordance with agreed governance and quality requirements.
• Support SIT, SAT and UAT planning, test-scenario preparation, defect clarification, business readiness and training materials.
• Support data-migration and integration oversight through schedule tracking, dependency coordination, issue escalation and alignment of business, IT and vendor activities.
• Track analysis issues and actions, escalate conflicts or gaps, and prepare status information.
• Support implementation readiness, cutover planning, go/no-go governance, hyper-care tracking, knowledge transfer and transition to BAU support.

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Information Systems or a related discipline.
• Minimum 5 years of relevant experience in project coordination, PMO, business analysis or IT project delivery.
• Experience supporting medium-to-large enterprise application, SaaS or transformation projects across the full delivery lifecycle.
• Experience coordinating system integrators, software vendors and cross-functional business and IT stakeholders.
• Strong organisation, communication, documentation, facilitation and follow-up skills.
• Proficiency in Jira, Confluence, Microsoft Project or equivalent planning tools, Excel, PowerPoint and Microsoft 365.

• PMP, PRINCE2 Foundation, Scrum or PMO-related certification is advantageous.
• Knowledge of procurement, Source-to-Contract or ERP implementation is preferred.
• Experience supporting testing, data migration, system integration, cutover and production-readiness activities is preferred.

• Benefits package.
• Dynamic working environment.
• Development opportunities.

Its Charities Trust is one of the world's leading charity donors, and the Club is an equal opportunity employer that strives to create an inclusive workplace for all.