Showroom Operations Specialist

Supports the EHQ showroom strategy and the management of how different stakeholders use showroom spaces. It sits within the Go To Consumer team, which supports EMEA through innovation, digital enablement and process quality, and works alongside the Digital Content & Samples, Experience, Account Engagement and Code, and Showroom sub-functions. The specialist improves processes and operations, identifies synergies across EMEA showrooms, and translates showroom needs into executable plans to elevate the experience for partners, internal users and consumers.

• Support the execution of the showroom strategy by improving and creating efficiencies in processes and operations, and by leading the execution of the Sport experience in showrooms.
• Help identify the right working model for all EHQ showrooms that play a critical role for Nike, translating the needs of different spaces into the right execution model and identifying and implementing synergies across the entire EMEA marketplace.
• Manage and improve necessary showroom processes and operations, including the showroom schedule and booking system, showroom set-up support, sample flow coordination and other operational needs.
• Translate Nike seasonal strategy needs into executions that improve the sell-in experience in showrooms, from physical initiatives such as a new Footwear wall to piloting new technologies that help digitalise showrooms.
• Act as the voice and ears of the showrooms, ensuring proper communication with key stakeholders and collecting feedback to transform into actionable plans that improve their experience.
• Train relevant stakeholders on processes in place and enforce the rules of the process.
• Contribute to code gate executions such as GTM, SKOs and SPA where synergies with showrooms are needed.

• Forward-thinking and high-energy approach, with the ability to embrace and lead change while stimulating effective teamwork.
• Passion for operations and communication strategy, with exceptional organisation, a hands-on approach and enjoyment in finding solutions and fresh ideas.
• Positive and open mindset, with independence and dependability to instil trust with all partners.
• Project management skills, with a structured and organised approach and the ability to drive innovative solutions.
• Experience in managing complex operational tasks required to make a project come to life.
• Digital savviness, with a focus on new ways to digitalise and improve processes using new tools and technologies.
• Strong communication and stakeholder management skills, with the ability to bring messages across, understand stakeholder needs and bring people together.
• Experience working closely with sales, account merchandising and buyers or partners, with an understanding of the marketplace to serve tailored experiences.
• Transition management skills, including strong communication and the ability to create training sessions and materials to introduce and promote new tools.
• Service-minded approach, ensuring every event runs smoothly and house rules are maintained to keep spaces premium.
• Comfort with Airtable and willingness to learn deeply on Airtable logic.

• Generous total rewards package
• Casual work environment
• Diverse and inclusive culture
• Electric atmosphere for professional development