Travel Coordinator

Supports the planning and delivery of the end-to-end travel programme for the tournament, assisting with travel plans for key stakeholders. Based in the Sydney CBD (Gadigal) and reporting to the Travel Manager, the role sits within the Tournament Services Department and works closely with colleagues across Rugby World Cup Australia and World Rugby Events & Media. The position also collaborates with the wider transport team, travel suppliers and the Arrivals and Departures team to ensure a successful, world-class travel programme.

• Assist with developing and implementing travel plans (commercial and charter) for key tournament stakeholders, including teams, match officials, tournament guests, World Rugby appointed staff and RWCA staff, in the lead-up to and during the tournament.
• Work effectively with key travel suppliers, including airlines and the travel management company (TMC).
• Collaborate with relevant RWCA departments to ensure appropriate travel services are delivered to all stakeholders.
• Work closely with the wider RWCA Transport team, TMC and WREM to support the Tournament Management System (TMS).
• Ensure clear communication with relevant parties on booking processes for all travel requirements under RWC 2027 responsibility.
• Support tournament-time staff to problem-solve flight delays, flight changes, cancellations and real-time issues.
• Identify and mitigate travel risks within tournament delivery.
• Work closely with the Arrivals and Departures team to ensure successful delivery of all travel plans and the Tournament Management System.

• Minimum of two years' experience working within the travel industry.
• Experience in dealing with both commercial and charter travel.
• Great analytical and interpersonal skills, with the ability to accurately assess workloads, evaluate performance and motivate teams.
• Track record in taking accountability for delivery against fixed timeframes and specific project deliverables.
• Understanding of project management and travel management systems.
• Exceptional attention to detail and a high level of diplomacy.
• Advanced skills in MS Office (Excel, Word, PowerPoint).
• Excellent organisational and planning skills.
• Time management and the ability to prioritise a varied workload.
• Passion for sport, an understanding of its power to make a difference, and a strong commitment to promoting diversity and inclusion.
• Must be able to obtain own unlimited working rights in Australia.
• No relocation package is provided; applicants should be prepared to be based in the role location at their own expense.

• Sport travel experience or experience within a travel agency that has dealt with sport and/or major events, ideally within Australia.

• Hybrid work model with four days per week in the office (Monday to Thursday), transitioning to full-time in the office as tournament delivery approaches.
• Modern Sydney CBD headquarters opposite Hyde Park, a short walk from Town Hall Station and surrounded by cafés, restaurants and public transport options.

• Unique exposure to the delivery of a world-class sporting event through a fixed-term contract.
• Flexible ways of working, including a hybrid model with four days per week in the office (Monday to Thursday) before transitioning to full-time office attendance as tournament delivery approaches.
• Prime CBD location in a modern Sydney headquarters opposite Hyde Park, a short walk from Town Hall Station and surrounded by cafés, restaurants and public transport options.
• Weekly fresh fruit, wellbeing initiatives and regular Lunch & Learn sessions designed to support personal and professional growth.
• On-site showers, fresh towels and premium Dyson hair tools.
• Collaborative and social workplace with regular team events, celebrations and weekly catch-ups that recognise success and foster connection.
• Opportunity to play a key role in delivering the Men's Rugby World Cup 2027 and help create a lasting legacy for rugby in Australia.