Credit Controller

This role will join THE·TEAM's Finance team, taking responsibility for managing customer accounts, supporting timely payments and maintaining accurate financial records. The role involves working closely with customers and internal teams to resolve payment queries, improve cash collection and support effective financial planning. It suits someone who enjoys problem-solving, building positive working relationships and contributing to the smooth running of a busy finance function.

• Manage credit control and collections by proactively following up overdue balances, investigating and resolving customer payment disputes, working towards agreed monthly collection targets to improve debtor days
• And ensuring credit control activities are carried out effectively and in line with agreed procedures.
• Support billing and payment processes by working closely with the billing team to ensure sales invoices are accurate and distributed on time.
• Liaise with clients to ensure purchase order (PO) requirements are followed.
• Accurately record and allocate customer payments, including bank transfers, cheques and credit card transactions, in line with finance policies and procedures.
• Forecast incoming customer payments and upcoming cash requirements, proactively identifying potential collection issues and implementing appropriate solutions.
• Produce accurate weekly and monthly reports to keep the business informed of collections progress and support effective cash management.
• Deliver excellent service to internal and external customers, providing commercial input and regularly reviewing customer accounts and ledgers to improve efficiency and strengthen working relationships.
• Maintain the internal ticketing system, ensuring queries are managed and resolved promptly.
• Complete all month-end activities accurately and within agreed timelines and procedures.
• Identify opportunities to improve credit control processes, support colleagues with ad hoc responsibilities and provide team cover when required.

• Proactive and organised approach, with the ability to manage a busy finance function.
• Strong communication and relationship-building skills, with the confidence to discuss outstanding payments, manage customer queries and resolve disputes professionally.
• Excellent organisational skills and attention to detail, with the ability to manage competing priorities, maintain accurate records and meet deadlines.
• Confidence working with financial information, spreadsheets and finance systems, with an ability to support cash forecasting, reporting and account reconciliation.
• A proactive and collaborative approach to problem-solving, with a willingness to improve processes, take ownership of responsibilities and support colleagues across the business.

• 25 days holiday plus bank holidays
• Health cash plan, Gymflex, enhanced parental leave and cycle to work scheme benefits, amongst many others
• Excellent office environment
• Company and departmental social events
• Learning and development programmes

THE·TEAM provides representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Shaped by a belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. THE·TEAM does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.