Employee Connection Specialist

Reporting to the APAC P&C Services Supervisor, the Employee Connection (EC) Specialist sits within the Tier 1 HR Services' Employee Connection team in APAC, which designs and runs the infrastructure that delivers an outstanding employee experience. The role is a key player in the team, interacting regularly with employees to support and address their HR needs. The postholder supports and executes standardised, repeatable processes covering on- and off-boarding, benefits, mobility, operations and compliance in Australia.

• Respond to employee enquiries in a timely manner.
• Perform HR transactions in Workday.
• Assist with reorganisations, including position management.
• Prepare payroll information.
• Onboard and offboard employees.
• Execute repeatable HR processes.
• Oversee benefits and respond to benefits issues.
• Track probation periods.
• Assist with reporting and audit, and provide employment verification.
• Proactively identify potential issues and escalate unresolved matters to Tier 2 or the relevant teams and leads.

• At least 3-5 years of experience in the general field of Human Resources services and administration in a dynamic, fast-moving environment.
• Fully professional level of English.
• Proven knowledge of international employment, payroll, global mobility practices, social security and labour laws in Australia.
• Demonstrated effectiveness working with contact centre technology, including but not limited to contact centre tracking systems and Human Resources Information Systems (HRIS).
• Advanced skills in Microsoft Office, O365 and SharePoint.
• Ability to manage, influence, partner, negotiate and communicate effectively through verbal and written methods.
• Adaptive and flexible to new ideas and change.
• Ability to effectively manage sensitive and confidential issues and difficult customers.
• Passionate about customer experience.

• Knowledge of employment, payroll, global mobility practices, social security and labour laws in New Zealand and/or other countries in the Asia Pacific.
• Workday and ServiceNow knowledge.

• Based in Sydney, Australia.