Delivery Manager / Business Analyst

This role plays a key part in delivering technology and business change across the Club, working with stakeholders to understand their objectives, challenges and opportunities and translating these into clear requirements and practical solutions. It sits within the Technology team, which supports every area of the Club with the systems, infrastructure and innovation that drive performance on and off the pitch. The post-holder leads initiatives from initial discovery and process mapping through to design, build, testing, launch and early-life support, coordinating internal teams, stakeholders and external suppliers.

• Work with stakeholders to understand their objectives, challenges and opportunities.
• Translate business needs into clear requirements and practical solutions in collaboration with third-party suppliers.
• Lead initiatives from initial discovery and process mapping through to design, build, testing, launch and early-life support.
• Coordinate internal teams, stakeholders and external suppliers across a range of business applications and digital initiatives.
• Manage delivery plans, priorities, risks, dependencies and budgets.
• Simplify processes and improve experiences for fans and employees.
• Ensure solutions are effectively integrated, tested and ready for ongoing operation.
• Act as a key link between business and technology teams, providing clear progress updates, managing expectations and supporting effective decision-making.
• Coordinate testing, training, launch readiness and handover.
• Capture lessons and opportunities to improve future projects.

• Experience delivering technology implementations and improvements.
• Strong business analysis skills across requirements gathering, process mapping, workshop facilitation and defining acceptance criteria.
• Confidence managing delivery plans, budgets, risks, dependencies and changing priorities.
• Experience coordinating internal teams and third-party suppliers to keep projects on track.
• Good understanding of application integrations, data flows and identity services.
• Experience coordinating testing, UAT, defect resolution, go-live and operational handover.
• Confidence using tools such as Jira to plan, track and report on delivery.
• Highly organised and solutions-focused.
• Effective communicator with strong stakeholder management skills and the ability to explain technical information clearly to different audiences.
• Practical, proactive approach to problem-solving, with the ability to manage multiple initiatives and competing priorities.

• Bodymoor Heath Training Ground
• Full time, with availability to work flexibly as the role requires

• Access to a range of staff benefits, detailed in the Club's Staff Benefits booklet.