Athlete Operations Coordinator

This role ensures a seamless, personalised athlete experience by coordinating performance schedules, anticipating athlete needs and connecting athletes with APC experts and external partners to help them perform at their best. It operates within the APC, working closely with specialists, athletes, external healthcare partners and Athlete and Business Operations colleagues. The role combines proactive, hands-on coordination with collaboration across teams to support world-class performance delivery.

• Plan, organise and coordinate athlete visits, including appointments, schedules and last-minute adjustments; act as a trusted point of contact for athletes before, during and after visits to ensure a seamless and personalised experience.
• Anticipate athlete needs, proactively solve challenges, help create a welcoming, world-class environment, collect athlete feedback and contribute ideas to continuously improve the athlete journey.
• Coordinate athlete performance visits, ensuring smooth planning and delivery of assessments, training sessions and interdisciplinary services.
• Work closely with APC specialists to align individual performance plans, schedules and athlete needs.
• Support the coordination of medical assessments, rehabilitation activities and external healthcare partners when needed.
• Maintain accurate athlete profiles, performance records and relevant documentation, ensuring reliable information sharing and follow-up.
• Connect athletes, APC specialists and external stakeholders, ensuring everyone has the right information at the right time; prepare and share visit briefings, reports and documentation to support effective teamwork.
• Participate actively in team meetings, facilitate smooth communication across departments, build strong trusting relationships and contribute to a positive, collaborative team culture.
• Take ownership of daily operational tasks, ensuring reliable execution, clear processes and consistently high service standards; support the coordination of internal projects, meetings and organisational activities across the APC.
• Assist with administrative processes, including external partner coordination, invoicing and cost tracking; support colleagues across Athlete and Business Operations, including providing coverage when needed.

• Completed Bachelor's degree in Sports Science, Sports Management, Healthcare or a related field.
• Experience in operations, coordination or project management.
• Excellent organisational skills with a structured, reliable and proactive approach and strong attention to detail.
• Empathetic, approachable and service-oriented personality with a passion for creating exceptional athlete experiences.
• Strong communication and interpersonal skills, with the ability to build trust and collaborate across teams.
• Hands-on, flexible and solution-oriented mindset, comfortable managing changing priorities and taking ownership.
• Passion for sports and an interest in athlete performance, rehabilitation and recovery.
• Proficiency in Microsoft Office, confidence with digital tools, and discretion when handling sensitive information.
• Excellent English skills.

• Experience in sports, healthcare or hospitality is ideal.
• German language skills are a strong advantage.
• Other languages are a plus.