World Cups Project Group Leader Services

Federations & Major Events
Zurich , Switzerland
Full Time
Competitive
30 / 05
To support our Tournaments & Events Division, FIFA is looking to recruit an innovative and open-minded person as a World Cups Project Group Leader Services for different Premier Tournaments.

Full description

ON THE BALL?

To support our Tournaments & Events Division, FIFA is looking to recruit an innovative and open-minded person as a World Cups Project Group Leader Services for different Premier Tournaments.

Your duties
• Accountable to the Head of Project for the delivery of all service-related aspects of the Tournament
• Managing the various guest service levels and quantity structures related to all key client groups participating in the Tournament
• Ensuring the development and delivery of a guest experience concept as well as an integrated concept of service operations
• Collating, refining, and managing the service requirements and communicating/negotiating these with all stakeholders
• Preparing integrated services requirements which need to be implemented at all venues (stadium and non-stadium) in order to deliver services
• Monitoring and ensuring accountable use of event services resources (including related budgets)
• Defining, refining and monitoring schedules (at both the macro and micro levels) related to the preparation and provisioning of key services in line with the Tournament Master Schedule
• Identifying all risks and issues associated with the delivery of event services at the Tournament and mitigating these through the involvement of relevant governance structures
• Serving as a key stakeholder in the development of client journeys and aligning services accordingly
• Communicating key milestones and decisions related to event services to all relevant stakeholders, both within and outside FIFA
• Leading and monitoring tournament timely delivery of services

Our requirements
• A degree from a recognized university
• Experience in managing the overall delivery of event services aspects of elite-level sporting tournaments at the level of a FIFA World Cup or similarly sized event
• At least 10 years of relevant demonstrable experience in the delivery of high impact tournaments or events
• Experience working internationally is essential and experience working in the respective host countries would be considered an asset
• Fluent in English, any other of the FIFA languages is an advantage (German, French or Spanish)
• Strong cultural sensitivity
• Strong and persuasive communication skills
• Excellent organizational skills
• Discretion & high level of accountability
• Team-player
• Ability to anticipate unexpected and difficult situations and mitigate/alleviate them
• Extensive travel (50%) to the respective host countries required

You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organization, please click “apply here” and submit your application in English (motivation letter, CV, diplomas and reference letters).

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