Workforce Experience Coordinator – New Zealand

Federations & Major Events
Multiple Locations , New Zealand
Full Time
Competitive
5 / 06

If you are interested in a once-in-a-lifetime job in the sports industry, this is your chance. We are looking for someone to strengthen the team in charge of organising the biggest women’s sporting event in the world: the FIFA Women’s World Cup Australia New Zealand 2023™. 

To ensure the successful operational delivery of the ninth edition of this competition, we have set up a local FIFA subsidiary (LFS).  Its aim is to improve the experience of over 1.1 billion people watching the FIFA Women’s World Cup™, by delivering innovative solutions across all operational areas. 

Full description

Job responsibilities

Reporting to the Workforce Manager AUS/NZL, this role is responsible for assisting with the planning and delivery of Workforce Operations in an efficient, competent, discreet, and service oriented manner.

Job duties

  • Act as the main point of contact at assigned Venue ensuring the Workforce experience for FWWC2023 employees is memorable and efficient from their first to last day onsite
  • Plan all aspects and delivery of onsite Workforce inductions, Venue tours and Team meet and greets for new joiners in close collaboration with Venue Management
  • Support in the distribution, set up and support of all technology required for Workforce
  • Lead in desk space and meeting room management for all FWWC2023 events at assigned Venue
  • As an extension of the Uniforms team, lead in the planning, organisation and distribution of all workforce uniforms onsite taking direction from the central Uniforms Team on its process
  • General administrative support to the Workforce Team and Venue Management team onsite
  • Update FIFA IT systems (IFES) as directed by the central Workforce Team
  • Assist with the planning and implementation of Workforce operational processes, policies, and procedures for assigned Venue
  • Produce reports, presentations and Workforce documents as and when required
  • Lead in all aspects on Venue relating to Workforce experience such as Workforce Ticketing, Reward & Recognition initiatives, Communications, Engagement and Socials
  • Collaborate closely with the central Workforce Team based in Sydney/Auckland, the FIFA Zurich Workforce team, FIFA Zurich Functional Areas and Australia/New Zealand functional areas
  • Management of the direct report onsite in the role of the Workforce Experience Assistant
  • Ensure efficient reporting and escalation to the central Workforce Team on any issues requiring support
  • Assist with any tasks relating to de-briefs and surveys

Qualifications, experience and skills

  • A minimum experience of 2 years in HR and/or Workforce; preferably with experience in major sporting events
  • Knowledge of event planning and event project management processes a plus
  • Proven track record in administering complex projects, preferably international sports events
  • Strong planning, organisational and administrative skills
  • Strong attention to detail
  • Experience in Logistics welcomed
  • A team player, willing to work to tight timelines
  • Initiative and comfort with working autonomously
  • Positive attitude, patience, and persistence
  • Demonstrable attention to detail
  • Demonstrate initiative and a strong focus on providing a high level of service
  • Excellent time management skills and ability to balance competing priorities
  • Experience or knowledge of local culture
  • Strong IT skill including MS Office (Word, Excel, Visio, PowerPoint)
  • Fluency in English and other languages are an added benefit

What we offer

Working at the FIFA Women’s World Cup Australia & New Zealand 2023 is more than a job; it is a calling to create a better world through the power of football. As part of the FIFA family, you will be working with highly motivated colleagues within a dynamic and diverse team. Employment is offered until August 2023.

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