Workforce Experience Coordinator – Australia

Job responsibilities

Reporting to the Workforce Manager AUS/NZL, this role is responsible for assisting with the planning and delivery of Workforce Operations in an efficient, competent, discreet, and service oriented manner.

Job duties

• Act as the main point of contact at assigned Venue ensuring the Workforce experience for FWWC2023 employees is memorable and efficient from their first to last day onsite
• Plan all aspects and delivery of onsite Workforce inductions, Venue tours and Team meet and greets for new joiners in close collaboration with Venue Management
• Support in the distribution, set up and support of all technology required for Workforce
• Lead in desk space and meeting room management for all FWWC2023 events at assigned Venue
• As an extension of the Uniforms team, lead in the planning, organisation and distribution of all workforce uniforms onsite taking direction from the central Uniforms Team on its process
• General administrative support to the Workforce Team and Venue Management team onsite
• Update FIFA IT systems (IFES) as directed by the central Workforce Team
• Assist with the planning and implementation of Workforce operational processes, policies, and procedures for assigned Venue
• Produce reports, presentations and Workforce documents as and when required
• Lead in all aspects on Venue relating to Workforce experience such as Workforce Ticketing, Reward & Recognition initiatives, Communications, Engagement and Socials
• Collaborate closely with the central Workforce Team based in Sydney/Auckland, the FIFA Zurich Workforce team, FIFA Zurich Functional Areas and Australia/New Zealand functional areas
• Management of the direct report onsite in the role of the Workforce Experience Assistant
• Ensure efficient reporting and escalation to the central Workforce Team on any issues requiring support
• Assist with any tasks relating to de-briefs and surveys

Qualifications, experience and skills

• A minimum experience of 2 years in HR and/or Workforce; preferably with experience in major sporting events
• Knowledge of event planning and event project management processes a plus
• Proven track record in administering complex projects, preferably international sports events
• Strong planning, organisational and administrative skills
• Strong attention to detail
• Experience in Logistics welcomed
• A team player, willing to work to tight timelines
• Initiative and comfort with working autonomously
• Positive attitude, patience, and persistence
• Demonstrable attention to detail
• Demonstrate initiative and a strong focus on providing a high level of service
• Excellent time management skills and ability to balance competing priorities
• Experience or knowledge of local culture
• Strong IT skill including MS Office (Word, Excel, Visio, PowerPoint)
• Fluency in English and other languages are an added benefit

What we offer

Working at the FIFA Women’s World Cup Australia & New Zealand 2023 is more than a job; it is a calling to create a better world through the power of football. As part of the FIFA family, you will be working with highly motivated colleagues within a dynamic and diverse team. Employment is offered until August 2023.