Volunteer Recruitment Centre Coordinator

Federations & Major Events
Doha , Qatar
Full Time
8 / 10

The Volunteer Recruitment Centre Coordinator is an integrated member of the department with the objective to support the mission of the Q22 Volunteers Program by coordinating the volunteer recruitment centre, including the selection of volunteers during the interview process, training facilities and support and recreation area during the tournament.


The post holder will be responsible for the coordination of services and management of volunteers that will support the volunteer centre.


The position requires a clear communicator, both verbal and written, organised with effective time management skills, demonstrating a willingness to learn and adapt, with the highest standards of behavior, detail orientation, collaborative manner and work ethic.

Full description

Key responsibilities:


  • Design and implement the Volunteer center to facilitate recruitment, training and volunteers engagement
  • Collaborate closely with the volunteer recruitment coordinator to develop and deliver the selection process of volunteers
  • Define flows and operation requirements for the Volunteer Centre
  • Plan a consistent experience across projects and delivery entities, ensuring appropriate and optimised resources to deliver the agreed service levels
  • Develop procedures and flows for an effective operation of the centre
  • Deliver and coordinate the functional and operational plans for all aspects of the Volunteer Centre
  • Scope all physical operation spaces, overlay, technology and other equipment associated with the Volunteer Centre
  • Work with key service providers such as Catering, Logistics and IT to ensure services are planned and delivered
  • Develop and coordinate business process and procedures for WKF system requirements to support on site operations


  • Coordinate all operations of the Volunteer Centre, including manage services and crowd flow
  • Contribute to the volunteers training and volunteers on-boarding for the Volunteer Centre team
  • Manage scheduling in the Volunteer Centre
  • Collaborate, support and motivate the team of paid staff and volunteers who will deliver Workforce Operations on site;
  • Collaborate with the wider Workforce Team on a day-to-day, operational basis.

Test events:

Support the delivery of Volunteer Centers for events prior to the FIFA World Cup Qatar 2022, in particular: testing assumptions that can apply to the FWC2022


  • Adapt to the needs of the role as per Q22 evolution
  • Perform any other duties assigned by the supervisor directly related or relevant to the job
  • Ensure the assigned responsibilities are delivered:
    • to a high standard of quality and timeliness
    • in full compliance with the Q22 Quality Policy and the Safety and Security rules and requirements in line with any standards and objectives designated in the Employee Performance Management system.


  • University degree
  • Master’s Degree an additional asset


  • Minimum 5 years in the areas of Event and Volunteer Management
  • Experience in major event in workforce management, logistics, with expertise in operational planning and delivery experience in large scale international sport events
  • Experience of working in the region and knowledge of local culture is a bonus
  • Proven ability to manage clients and relations with multiple departments


  • Excellent communications skills and people management skills
  • Ability to motivate others toward a common goal
  • High attention to detail and accuracy
  • Team player, willing to work on tight timelines and pitch in when needed
  • Positive attitude, patience and persistence
  • Proven experience in working in a database environment
  • English fluency – spoken and written (required),
  • Arabic language is an advantage


If you didn’t find your ideal job create a job alert and get notified as soon as jobs matching your ambitions go live.


If you didn’t find your ideal course create a job alert and get notified as soon as courses matching your ambitions go live.


If you didn’t find your ideal training programme create a programme alert and get notified as soon as programmes matching your ambitions go live.


Partner Relations Manager

Are you an excellent collaborator with a deep understanding of digital platforms? Join our Media Partnership...

Sponsorship Manager

We're looking for a Sponsorship Manager to join the H+K seconded role in Dhahran, Saudi Arabia. 

Chief Executive Officer - Sandhurst Club

Lead the operations of this premier private golf club and residential community whilst maximising member...

Technical Services Manager

This is a senior and coordinating role within the local entity responsible for overseeing the planning for and...

Signage & Dressing Manager

The Signage & Dressing Manager will work as a Qatar-based extension of the FIFA Senior Manager (based at...

Workforce Support Services Coordinator

The Support Services Coordinator is an integrated member of the workforce department with the objective to...

Workforce Operations Manager

The Workforce Operations Manager is responsible for the implementation and delivery of the venue-based...

Energy Zone Manager

B2022 are looking for an Energy Zone Manager to manage and oversee the planning, design, delivery, operation and...
Birmingham, GB

Para Football Talent Identification Lead - FTC 6 months

Reporting to the Para Football Talent Pathway Manager, this role will lead and manage the talent identification...
Remote Working

Arrivals and Departures Manager

B2022 are looking for an experienced Arrivals and Departures Manager to take a lead role in the gathering of...