Venue Ticketing Manager - TICK Green Project

Federations & Major Events
Bucharest , Romania
Full Time
Competitive
12 / 03
Responsible for the implementation of the Ticketing project in his/her UEFA EURO 2020 venue.

Full description

Job information

  • UEFA EURO 2020 Project: Ticketing
  • Job title: LOS Venue Ticketing Manager
  • Hierarchy level: Manager
  • Full/part-time (%): 100%
  • Start date: 15/04/2020
  • End date: 02/07/2020

Project mission
The mission of Ticketing (TICK) is to maximize ticketing revenues and optimize attendance at all matches through a fair and transparent system, which provides value for money for all spectators in a safe and festive environment. The Venue Ticketing Manager will be overall responsible for the implementation of the Ticketing project in his/her UEFA EURO 2020 venue.

Key responsibilities
Communication and cooperation
Regular liaison with UEFA project stakeholders
Main contact for the TICK venue team included access control and ticketing center
Coordinate with the Euro 2020 project team onsite and stadium operators to ensure the requirements are met in terms of ticketing
Participate to daily venue team meetings
Training of other staff members and/or volunteers
Organize the training of TICK staff
Prepare the documentation used for the training of the volunteers
Conduct the ticketing specific training for the volunteers
Event-time responsibilities
Overall responsible for match day preparations & operations
Troubleshoot problems concerning ticketing as they arise
Support/liaise with safety and security, spectator and access control services
Plan and allocate various daily tasks to the ticketing venue team (incl. volunteers)
Supervise the set-up and dismantling of TICK facilities
Liaise with any appointed service providers
Satisfy all customer ticketing needs at the venue and provide excellent customer service
Provide troubleshooting support for access issues


Administration
Daily liaison with the UEFA TICK project team
Submit daily reports and debriefs (incl. statistics) according to provided guidelines and deadlines

Profile of successful candidate
Must-have requirements
Experience of 3 years in ticketing or in major sports events or large international events
Team management skills
Experience in supervising a team
Full professional proficiency in English (both oral and written)
Advanced in Microsoft Office (specifically excel) and ability to familiarize with new IT systems quickly
Good presentation skills
Organized, service-oriented and resistant to stress
Available to work on the weekends and outside the office hours
Additional requirements
University degree
Communication proficiency in the local language of the venue considered as a big asset, good knowledge of other languages is a plus
Problem solving attitude
Good knowledge of mobile devices

Applications must be submitted to: cristina.toma@euro2020.com. The application file must contain: a CV in English, EUROPASS format, a passport photo of the candidate as well and a motivation letter. Applications must be submitted by 28th February 2020 .

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