Venue Accreditation Coordinator

Federations & Major Events
Qatar
Full Time
Competitive
25 / 08

FIFA and the Qatar LOC (FIFA World Cup Qatar 2022 LLC) have created a new Joint Venture, which will be responsible for the operational delivery of the FIFA World Cup Qatar 2022™.

The Venue Accreditation Coordinator will be responsible for assisting with the setup, operation and dismantling of the relevant Accreditation Centre for the FIFA World Cup Qatar 2022™. Their responsibilities will also include supporting the relevant Venue Accreditation Manager with other operational tasks, such as accreditation consumables stock management, volunteers training and supervision, reporting needs etc.

The Venue Accreditation Coordinator will report to the relevant Venue Accreditation Manager and the Q22 Accreditation Operations Manager, and will also work closely with other Q22 and FIFA Accreditation team members

Full description

PRE-TOURNAMENT TIME

  • Assist with the supervision and provision of adequate training to a team of volunteers.
  • Collaborate with relevant departments, alongside the Venue Accreditation Manager, to assure the delivery of a fully equipped Accreditation Centre per requirements set forth by FIFA i.e. overlay, technology, power, lighting, FF&E, signage and dressing etc.
  • Coordinate with and support the Access Management Department regarding accreditation access control, including access control system testing.
  • Responsibilities of this role will evolve during the lifespan of the project, and it is likely that the role profile will evolve with the changing needs of the tournament.

TOURNAMENT TIME

  • Assist in all operations of the relevant Accreditation Centre(s), including but not limited to, pass production and distribution, assisting in the supervision of all Accreditation volunteers onsite, and supporting issue resolution and troubleshooting activities in coordination with the FIFA and Q22 Accreditation Constituent Group Management teams, Access Management and Security, as needed.
  • Assist in managing and supervising the rosters of the Accreditation volunteers shifted at the Accreditation Centre(s).
  • Liaise with the relevant individuals from Access Management and Security for issue resolution.
  • Assist in the management of accreditation consumables stock management/control and coordinate with the Accreditation Operations Team to replenish stock, as required.
  • Coordinate with members of the wider Accreditation Operations Team for any reporting needs, escalation of issues etc.
  • Liaise with all members of the venue team(s), supporting the Venue Accreditation Manager to disseminate and clarify key information regarding the implementation of accreditation operations, policies and procedures, and to ensure seamless client services and efficient operations onsite.
  • Coordinate with the Workforce/Volunteers department in all matters related to the Accreditation volunteers (shifts, attendance, training etc)

Qualifications

  • University degree in appropriate subject or adequate training/vocational education.

Experience:

Project management:

  • Experience in the international sporting events industry, preferably within the Accreditation sector. Experience in FIFA events is an asset.
  • Ability to manage multiple projects concurrently and under pressure.
  • Ability to use judgement to assess levels of risk and ability to implement mitigation measures.

Team management:

  • Ability to work both independently with minimum supervision and cooperatively as part of a team.
  • Previous experience of managing a diverse team of volunteers.
  • Ability to communicate with a clear vision of success.
  • Ability to inspire and motivate others.
  • Effective collaboration to ensure delivery of mutual objectives.

Skills:

  • Excellent organisational skills with a proven ability to deliver results within specified deadlines.
  • A methodical and analytical approach to completing work, with excellent attention to details.
  • Ability to handle stress and work long hours under short deadlines in a dynamic, high-pressure environment and to meet demanding timescales.
  • Teamwork approach and excellent skills to manage volunteers.
  • Positive attitude, patience and persistence.
  • Strong facilitation and interpersonal skills.
  • Flexibility and adaptability when faced with ambiguity or constant change.
  • High level of customer service and negotiating experience.
  • Planning software and online collaboration tools experience (an asset).
  • English fluency – spoken and written (required).
  • Other FIFA languages are an added benefit.
  • Arabic fluency – an advantage.
  • Excellent communication skills – oral and written.
  • Advanced IT skill including MS Office (Excel, Word, PowerPoint).

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