Venue Access Coordinator

Australia
Adelaide / Tarntanya 
Brisbane / Meaanjin 
Melbourne / Naarm  
Perth / Boorloo
Sydney / Gadigal (2)

New Zealand
Auckland / Tāmaki Makaurau
Dunedin / Ōtepoti
Hamilton / Kirikiriroa
Wellington / Te Whanganui-a-Tara

Job responsibilities

FIFA has created the FIFA Women’s World Cup 2023™ Local FIFA Subsidiary (LFS) who is responsible for the successful delivery of the FIFA Women’s World Cup 2023™.

The FIFA Women’s World Cup 2023™ LFS Venue Access team is responsible for managing access to all Tournament Stadiums, enabling approximately 80,000 accredited access, and a safe and effective access management plan for all ticketed spectators. The Safety Security and Access team has a direct impact on safety and security of the tournament. Not only does it affect operations, but it also has a bearing on people’s first impression and lasting perception of the entire tournament. It is essential that Access is managed and operated to the highest standards.

The Venue Access Coordinators will be responsible for assisting with the finalisation of planning and administration of the venue access management operations for their assigned venue, by collaboratively working with all other Functional Areas and the wider Access Team. This position will also support the Access Management Team on all tasks relating to the provision of access management, including but not limited to correct installation of access boards, management and implementation of electronic access control devices and coordinating the assigned volunteers.

The Venue Access Coordinator will support security personnel with assistance in understanding the access control of accredited individuals through the provision of key information, training and equipment and be a point of contact for all clients with access related questions and issues.

Job duties

Contributing to the success of the tournament by assisting with the finalisation of venue specific access management operations and documentation, providing consideration and support for:

• Documenting constituent Groups flows in, within and out of the stadium in the Access Manual
• Understanding key client flows, vertical transportation and ingress points onto venue maps and communicating those flows and ingress points to all client groups via the provision of access manual and tours. This includes all flows and planned routes for disabled people and people with limited mobility.
• Wayfinding plan consistent with assigned flows and pathways
• Finalisation of the stadium zoning maps – reflect late changes
• Updating and maintaining the venue Access Boards, that provide clear and unambiguous information as to any access restrictions that exist.
• Dot plans and flows with regards to zoning and constituent groups and coordinate with Safety and Security and Accreditation
• Understand and implement the relevant policies, procedures and operations under guidance of FIFA Access Management Team
• Deputising for the Access Venue Manager and Management Team as required.

During the operations period the coordinator will be responsible for providing assistance in;

• Testing of the Electronic Access Control system and provide training to security and issue resolution
• Deployment, recovery and accounting for electronic access devices (scanning equipment) deployed at the venue.
• Assisting with the management the training, briefing and deployment of Access Management Volunteers.
• Facilitate additional and exceptional access requirements onsite and assist all client groups with any access related issues.

Qualifications and experience

We’re looking for:

• Minimum experience of 1 year in the sport event industry, preferably within access management, accreditation, safety and security or venue management. Experience within football is an asset.
• Wayfinding and route planning in a stadium environment.
• Event operations
• Volunteer management
• Access control systems are an added advantage

Skills:

• A methodical and analytical approach to completing work, with excellent attention to detail.
• Creative and positive problem-solving skills
• Ability to deliver high levels of customer service in pressurised situations
• Ability to communicate and collaborate effectively with colleagues
• English fluency – spoken and written (required)
• Advanced skills in MS Office (Excel, Word, PowerPoint)

What we offer

Working at the FIFA Women’s World Cup Australia & New Zealand 2023 is more than a job; it is a calling to create a better world through the power of football. As part of the FIFA family, you will be working with highly motivated colleagues within a dynamic and diverse team. Employment is offered until August 2023.