UEFA EURO 2020 - Venue Access roles

Federations & Major Events
London , United Kingdom
Full Time
Competitive
9 / 02

The Access Management team provides services and solutions relating to the ingress and egress of people and vehicles at the Wembley stadium. The Access Management team will ensure policies and procedures are in place for ticketholders, accreditation holders and accredited vehicles for a safe and secure entrance and exit from the venue. Solutions will be provided to ensure there are methods of validation including the authenticity of the approved access devices and the device holders to ensure a high level of safety and security is maintained at the venue.

 

Full description

UEFA EURO 2020 - Venue Access roles

Venue Access Manager - Fixed term contract from 19th April to 14th July 2021

Venue Access Coordinator - Fixed term contract from 3rd May to 12th July 2021


The tournament:

In 2020, the UEFA EURO was due to celebrate its 60th anniversary. However, due to the Covid-19 pandemic, it was postponed to 2021. With the aim to still celebrate its 60th anniversary, the tournament will still be played across 12 different European cities - bringing the EURO closer to the fans and celebrating the best of European football and culture. To make this all possible, we need fantastic, dedicated people in every area.



The organisation:

UEFA EURO 2020 is being managed in each participating country by the respective national federation on behalf of UEFA. As the Host Association and national federation for England, The FA is responsible for the overall delivery and coordination of the Local Organising Structure (LOS), working in partnership with the Greater London Authority (GLA) and Department for Digital, Culture, Media and Sport (DCMS).


Here at The FA we are responsible for overseeing, promoting and developing English football at all levels, from grassroots through to the professional game. The shared values, vision and pride of our people is central to our success. We are growing a team of highly skilled, passionate and hardworking individuals who are committed to the future of English football. We understand that diversity promotes innovation, and therefore we look for people who are great at what they do, no matter their background.


The function:

The Access Management team provides services and solutions relating to the ingress and egress of people and vehicles at the Wembley stadium. The Access Management team will ensure policies and procedures are in place for ticketholders, accreditation holders and accredited vehicles for a safe and secure entrance and exit from the venue. Solutions will be provided to ensure there are methods of validation including the authenticity of the approved access devices and the device holders to ensure a high level of safety and security is maintained at the venue.

Venue Access Manager - Fixed Term Contract from 19th April to 14th July 2021

Key responsibilities:

  • Deliver the access management concept within the venue, with the consideration of the venue specific requirements and any special measures related to COVID-19
  • Coordinate with the EURO 2020 project team onsite to ensure the requirements are met in terms of access
  • Confirm the planned flows and access routes for each target group entering the venue are still valid and ensure that these are in line with the event mobility and transport plans. Work with the spectator experience team to ensure the relevant services are in place for the operation
  • Provide core documentation to aid and support the EURO projects/suppliers, detailing the agreed access processes and procedures
  • Coordinate with the Safety, Security and Service (SSNS) team to ensure the configuration of the accesses complies with the overall SSNS plan
  • Work with the Accreditation team to ensure appropriate access rights are in place for accredited staff based upon their function
  • Liaise daily with the Venue Manager and access management core team (remote support)
  • Gather and coordinate all access management materials needed to implement access procedures
  • Work with IT to ensure the "Global Access Control Solution" is in place and functioning
  • Ensure the delivery of the access control check points in the venue. Monitor that the positions are active according to the agreed steward deployment plan, the check points are equipped with the necessary equipment and the staff are trained according to their role in access control
  • Develop and provide overarching access management training to the stakeholders involved in managing the flows and access (incl. stewards and security staff)
  • Plan and allocate various daily tasks to the access management venue team (incl. volunteers)
  • Provide troubleshooting support for access issues
  • Submit daily reports and debriefs (incl. statistics) according to provided guidelines and deadlines

Experience required:

  • Proven experience in an access management or similar role
  • Previous experience in sports event organization or knowledge of the Wembley Stadium
  • Microsoft Office proficient (specifically Excel) and must have the ability to familiarize quickly with IT systems/software
  • Strong communication and presentation skills
  • People management experience
  • Ability to remain calm and perform well under pressure

Venue Access Coordinator - Fixed Term Contract from 3rd May to 12th July 2021

Key responsibilities:

  • Deliver the access management concept within the venue, with the consideration of the venue specific requirements and any measures related to COVID-19
  • Support the coordination with the EURO 2020 project team onsite to ensure that the requirements are met in terms of access
  • Confirm the planned flows and access routes for each target group entering the venue are still valid and ensure that these are in line with the event mobility and transport plans. Work with the spectator experience team to ensure the relevant services are in place
  • Support the development of core documentation to aid the EURO projects/suppliers, detailing the agreed access processes and procedures
  • Work with the Accreditation team to ensure appropriate access rights are in place for accredited staff based upon their function
  • Provide support to the Venue Access Manager in the venue and work with the access management core team (remote support)
  • Gather and coordinate all access management materials needed to implement access procedures
  • Monitor the implementation of the "Global Access Control Solution". Support IT with its deployment and equipment management
  • Ensure the delivery of the access control check points. Monitor the positions are active according to the agreed steward deployment plan, the check points are equipped with the necessary equipment and staff are trained according to their role in access control
  • Support the development of access management training to the stakeholders involved in managing the flows and access (incl. stewards and security staff)
  • Provide role specific training for stewards and security staff
  • Prepare and participate in the volunteer training
  • Provide troubleshooting support for access issues
  • Support with the submission of daily reports and debriefs (incl. statistics) according to provided guidelines and deadlines


Experience required:

  • Previous experience in an access management role or similar
  • Previous experience in sports event organization or knowledge of Wembley Stadium
  • Microsoft Office proficient (specifically in Excel) and must have the ability to familiarize with IT systems quickly
  • Multitasking and organisational skills
  • Strong communication skills
  • Ability to remain calm and perform well under pressure

NB: Please outline in your cover letter the role/s you're applying for.

The Football Association Group promotes inclusion and diversity and welcomes applications from everyone. If you have any particular requirements in respect to the recruitment or interview process, please mention this in your covering letter.

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