UEFA EURO 2020 Spectator Services Manager and UEFA Women's EURO 2022 Spectator Experience Manager

Federations & Major Events
United Kingdom
Full Time
Competitive
30 / 11

This unique role requires an experienced Spectator Services Manager to implement and deliver the venue based spectator services plan at Wembley Stadium for EURO 2020, in June-July 2021.

Full description

Fixed term contract starting February 2021 until August 2022

UEFA EURO 2020 is now taking place across June-July 2021 and will be hosted by 12 cities in Europe for the first time ever. London is one of these cities and Wembley Stadium will welcome over 600,000 fans when it hosts seven matches, including both semi-finals and the showpiece final.

In 2022, England will play host to UEFA Women's EURO 2022 at venues across the country. The final will be staged at Wembley Stadium, seeing back-to-back men's and women's UEFA EURO finals in 2021 and 2022.

The role
This unique role requires an experienced Spectator Services Manager to implement and deliver the venue based spectator services plan at Wembley Stadium for EURO 2020, in June-July 2021.

Once the Men's tournament is complete in July 2021, the position will become the Spectator Experience Manager for Women's EURO 2022. The remaining year of the fixed term contract will then be focussed on the planning and delivery of the whole spectator experience, including sports presentation, spectator services and spectator experience for the Women's tournament across England.

Key responsibilities include:
Spectator Services Manager - UEFA EURO 2020 (February-July 2021)
* Finalise the venue spectator services operational plans
* Represent the spectator client group at Venue Management (VMGT) meetings and operational working groups, delivering the agreed levels of service for all UEFA EURO 2020 spectators
* Act as a central point of contact for VMGT on all spectator services operations and issues, relaying communications to the spectator services team as required
* Based on access and flow plans developed by Access Management, finalise operational plans to support spectator movements.
* Manage the training and deployment of the spectator services volunteer team, including role allocation, dot planning and team welfare
* Scope and deliver a spectator information service, including the capture of venue and host city information and the creation of volunteer handbooks
* Act as the main point of contact for the host city spectator services programme, ensuring a coordinated approach towards the management of the spectator client group
* Regular reporting in accordance with UEFA EURO 2020 requirements

Spectator Experience Manager - UEFA Women's EURO 2022 (July 2021-August 2022)
* Develop a spectator experience strategy for all venues across England, encompassing spectator experience, spectator services and sports presentation to deliver a ground-breaking spectator experience programme
* Lead on the recruitment, onboarding and management of a Sports Presentation agency
* In conjunction with the sports presentation agency and through managing and leading a small team, ensure sports presentation and ceremonies deliverables including site visits, tech installation, talent liaison, production of running orders, PA scripts and music selection.
* Work collaboratively with tournament venues, cities and internal functional areas to create a seamless spectator journey.
* Lead and scope plans for spectator services including dot planning, agreeing service levels with venues, sourcing and ordering equipment and training workforce including volunteers.
* Responsibility for all spectator publications and information sources in close collaboration with marketing and communications.
* Act as a central point of contact for all stakeholders regarding spectator experience and spectators as a client group.
* Regular reporting in accordance with UEFA Women's EURO 2022 requirements

DIDN'T FIND YOUR IDEAL JOB?

If you didn’t find your ideal job create a job alert and get notified as soon as jobs matching your ambitions go live.

DIDN'T FIND YOUR IDEAL COURSE

If you didn’t find your ideal course create a job alert and get notified as soon as courses matching your ambitions go live.

DIDN'T FIND YOUR TRAINING PROGRAMME?

If you didn’t find your ideal training programme create a programme alert and get notified as soon as programmes matching your ambitions go live.

USERS WHO VIEWED THIS ALSO VIEWED

Director Tournaments & Events Services

Responsible for the successful planning and implementation of all Tournaments & Events related services...
Zurich

Dignitaries & VIP Coordinator

Birmingham 2022 are looking for a Protocol Coordinator to assist the Protocol Operations Manager in planning,...
Birmingham

Business and Contracts Manager

The Business and Contracts Manager will be an integral part of the corporate operations and business...
Birmingham

Assistant Technical Director

Operating at Director level, influence and support our strategic aims to ensure our success is reflected by...
Burton-On-Trent

Business Development Director

Entrepreneurial, creative, and dynamic Business Development Director to drive subscription sales of our new,...
London

Marketing & Business Development Executive

This is an internship opportunity to present and engage our digital media and talent business solutions to...
France

Client Services Manager

This role will ensure that the Transport Client Services programme is adequately resourced with suitably...
Birmingham

UEFA Women's EURO 2022 - City Partnership Devel. Officer (D&I)

Lead the co-ordination and strategic delivery of all FA Women's Development programmes in four WEURO 2022...
London

UEFA EURO 2020 (in 2021) Spectator Communications Coordinator

This role is crucial to creating an unforgettable tournament experience for all UEFA EURO 2020 spectators and...
London

UEFA EURO 2020 (in 2021) Spectator Services Manager

This role requires an experienced Spectator Services Manager to implement and deliver the venue based spectator...
London

People who applied here also applied to

Marketing & Business Development Executive

This is an internship opportunity to present and engage our digital media and talent business solutions to...
France

Key Account Manager

As a senior member of staff, you will make a contribution to the identification of new business ideas,...
London

World Para Sports Classification Project Senior Manager

The World Para Sport Classification Project Senior Manager is accountable to the Managing Director of...
Bonn