UEFA EURO 2020 (in 2021) Spectator Services Manager

Federations & Major Events
United Kingdom
Full Time
Competitive
14 / 12
This role requires an experienced Spectator Services Manager to implement and deliver the venue based spectator services plan at Wembley Stadium for EURO 2020, in June-July 2021.

Full description

UEFA EURO 2020 (in 2021) Spectator Services Manager


Fixed term contract starting 15th February 2021 until 21st July 2021

UEFA EURO 2020 is now taking place across June-July 2021 and will be hosted by 12 cities in Europe for the first time ever. London is one of these cities and Wembley Stadium will welcome over 600,000 fans when it hosts seven matches, including both semi-finals and the showpiece final.

The role

This role requires an experienced Spectator Services Manager to implement and deliver the venue based spectator services plan at Wembley Stadium for EURO 2020, in June-July 2021.

Key responsibilities include:

Spectator Services Manager - UEFA EURO 2020 (in 2021)

  • Finalise the venue spectator services operational plans
  • Represent the spectator client group at Venue Management (VMGT) meetings and operational working groups, delivering the agreed levels of service for all UEFA EURO 2020 spectators
  • Act as a central point of contact for VMGT on all spectator services operations and issues, relaying communications to the spectator services team as required
  • Based on access and flow plans developed by Access Management, finalise operational plans to support spectator movements.
  • Manage the training and deployment of the spectator services volunteer team, including role allocation, dot planning and team welfare
  • Scope and deliver a spectator information service, including the capture of venue and host city information and the creation of volunteer handbooks
  • Act as the main point of contact for the host city spectator services programme, ensuring a coordinated approach towards the management of the spectator client group
  • Regular reporting in accordance with UEFA EURO 2020 requirements

DIDN'T FIND YOUR IDEAL JOB?

If you didn’t find your ideal job create a job alert and get notified as soon as jobs matching your ambitions go live.

DIDN'T FIND YOUR IDEAL COURSE

If you didn’t find your ideal course create a job alert and get notified as soon as courses matching your ambitions go live.

DIDN'T FIND YOUR TRAINING PROGRAMME?

If you didn’t find your ideal training programme create a programme alert and get notified as soon as programmes matching your ambitions go live.

USERS WHO VIEWED THIS ALSO VIEWED

Director Tournaments & Events Services

Responsible for the successful planning and implementation of all Tournaments & Events related services...
Zurich

UEFA EURO 2020 Spectator Services Manager and UEFA Women's EURO 2022 Spectator Experience Manager

This unique role requires an experienced Spectator Services Manager to implement and deliver the venue based...
London

Business and Contracts Manager

The Business and Contracts Manager will be an integral part of the corporate operations and business...
Birmingham

Marketing & Business Development Executive

This is an internship opportunity to present and engage our digital media and talent business solutions to...
France

UEFA Women's EURO 2022 - City Partnership Devel. Officer (D&I)

Lead the co-ordination and strategic delivery of all FA Women's Development programmes in four WEURO 2022...
London

Senior Producer

 Festival UK* 2022 is seeking 2 x Senior Producers to lead on the development, planning and delivery of ten...
Birmingham

UEFA EURO 2020 (in 2021) Spectator Communications Coordinator

This role is crucial to creating an unforgettable tournament experience for all UEFA EURO 2020 spectators and...
London

Women's National Assistant Coach (Youth Development Phase)

Reporting to the England Women's Under 16 Head Coach, you will work as a Women's National Team Assistant...
Burton-On-Trent

Copywriter

Birmingham 2022 are looking for a Copywriter to be responsible for the creation of written copy and content for...
Birmingham

Spectator Services Information & Communication Manager

Spectator Services (SPS) function mission is to make all the FIFA World Cup Qatar 2022 spectators to feel...
Doha

People who applied here also applied to

Marketing & Business Development Executive

This is an internship opportunity to present and engage our digital media and talent business solutions to...
France