UEFA EURO 2020 (in 2021) Spectator Communications Coordinator

Federations & Major Events
United Kingdom
Full Time
Competitive
14 / 12

This role is crucial to creating an unforgettable tournament experience for all UEFA EURO 2020 spectators and to ensure a seamless spectator journey, by connecting the touchpoint owners and driving enhanced spectator service levels. The Spectator Communications Coordinator will support the development and implementation of the EURO 2020 spectator communications strategy.

Full description

Spectator Communications Coordinator

Fixed term contract 15th February 2021 to 13th July 2021.

The tournament:
The UEFA European Championship has been showcasing the continent's top talent since its inception in 1960. UEFA EURO 2020 which is taking place in 2021 will be played across 12 host countries and cities for the first time.

London and Wembley Stadium will host 7 matches in total between June and July 2021 - three group stage matches, one last-16 match, both semi-finals and the showpiece Final.

The organisation:
UEFA EURO 2020 is being managed in each participating country by the respective national federation on behalf of UEFA. As the Host Association and national federation for England, The FA is responsible for the overall delivery and coordination of the Local Organising Structure (LOS), working in partnership with the Greater London Authority (GLA) and the Department for Digital, Culture, Media and Sport (DCMS).

Here at The FA we are responsible for overseeing, promoting and developing English football at all levels, from grassroots through to the professional game. The shared values, vision and pride of our people is central to our success. We are growing a team of highly-skilled, passionate and hardworking individuals who are committed to the future of English football. We understand that diversity promotes innovation, and therefore we look for people who are great at what they do, no matter their background.

The role:
This role is crucial to creating an unforgettable tournament experience for all UEFA EURO 2020 spectators and to ensure a seamless spectator journey, by connecting the touchpoint owners and driving enhanced spectator service levels. The Spectator Communications Coordinator will support the development and implementation of the EURO 2020 spectator communications strategy.

UEFA will take a cutting-edge approach to spectator communications at EURO 2020 and the responsibility of optimizing content delivery across UEFA channels in the Host City, will rest with the Spectator Communications Coordinator.

This is an operational role and we are looking for an individual with experience supporting a multi-channel communications programme at international event level. The incumbent will be responsible for building relationships with key stakeholders within the Host City, to ensure the accurate and timely delivery of spectator communications at EURO 2020.

Key responsibilities:

  • To work with all key event stakeholders - Host City and Venue - to ensure structure and workflows are in place to support localised tournament comms via UEFA channels.
  • To lead on localised spectator content development, working with internal and external stakeholders to ensure accurate and consistent messaging at EURO 2020.
  • To be responsible for the CMS of the EURO 2020 app in the respective Host City / Venue, ensuring the accurate input of information pre-tournament and the management of dynamic communications during EURO 2020.
  • Optimise communications across other external channels, ensuring the proper integration with UEFA channels.
  • Attend training and table-top exercises to ensure tournament readiness.
  • Working with the UEFA Spectator Communications Specialist as required.

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