Travel Manager

Federations & Major Events
Qatar
Full Time
Competitive
10 / 02

Travel Manager facilitates the implementation of a simplified visa processes for all upcoming events in Qatar, valid to all Q22/FIFA constituent groups. Creating strategies in regards to aircraft parking for all Q22/FIFA constituent groups, observing the agreed protocol in cooperation with Q22 Transport (AND) and Q22/FIFA Guest Operations.

Coordinate all relevant travel related matters, incl. airline support on spot, check-in solutions, incl. strategies to avoid downgrades, offloading and overbooking of all Q22/FIFA constituent groups’ travelers. 

Full description

Key responsibilities:

  • Slot coordination processes for charter flights and private jets in cooperation with host country and MATAR (Q22/FIFA constituent groups);
  • Aircraft parking solutions in cooperation with Q22 Transport (AnD);
  • Implement a simplified visa and special permits process for all Q22/FIFA Constituent Groups, incl. workforce, delegates, match officials, guests and football teams (PMAs);
  • Manage all relevant immigration and airport matters, including liaison with authorities, documents distribution process and emergency visa solutions;
  • FAN ID liaison related to immigration needs for Q22/FIFA constituent groups;
  • Create COVID19 travel strategies and countermeasures together with the relevant authorities (Q22/FIFA constituent groups);
  • Develop remote check-in options in cooperation with airlines and MATAR;
  • Any other duties that may be required.

Qualifications

  • Completed business education.
  • Further education in tourism, event or general management as an asset.

Experience:

  • At least 3 years’ experience in travel or events industry (airports, charter companies, air traffic control, slot coordination).
  • Experience with VIP/VVIP customers and slots assignments.
  • Experience in project and event management is a strong asset.

Skills:

  • Business fluency in English. Arabic is a strong asset and any other languages are a plus.
  • Extensive negotiation skills, especially with governmental authorities.
  • Very strong customer service skills and a passion for high-end customer service is a must.
  • Excellent time management skills with the ability to multi-task even under big pressure.
  • Very high flexibility and availability standards, willed to adapt the working hours to stakeholders’ needs.
  • Clear communication skills in oral and written and ability to cope with high level stakeholders.
  • Familiarity with multicultural demanding environments.
  • Exceptional attention to detail and high level of diplomacy.
  • Strong identification with FIFA and its function.
  • Integral business understanding.
  • Handling of conflicts as an opportunity for new approaches.

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