Transport Coordinator TTCC

Federations & Major Events
Qatar
Full Time
Competitive
25 / 08

The Transport Operations Centre (TROC) is the Main Q22/FIFA Transport Functional Area Operations Centre and acts as the main information hub for client owners/transport systems/venues/external stakeholders. It oversees the transport services to ensure last minute requests and changes are addressed and assessed. Provides operational support of all key Transport Functions- bus, fleet, venue transport, client services and arrivals and departures- to ensure smooth, efficient transport operations and quick resolution of all issues, incidents and change requests.

The Transport Coordinator–TROC (Transport Operations Centre) reports to the Transport Manager TROC. He/She contributes to the successful delivery of the Q22 Event Transport operations coordinated through the TROC and linked to other Q22/FIFA Functional Areas located within the Main Operations Centre (MOC) and liaison with the Host Country Transport & Traffic Coordination Centre (TTCC).

The work will require collaboration within Q22, Event Transport, FIFA Transport and key delivery partners and stakeholders to ensure an efficient and concise delivery of transport information, communication and decision-making requirements.

Full description

Key Responsibilities:

  • Participate in the implementation of the TROC operational delivery and liaison requirements within Event Transport, the Main Operations Centre (MOC) management, and the Host Country Transport & Traffic Coordination Centre (TTCC);
  • Ensure the implementation of the Event Transport C3 based on agreed principles;
  • Facilitate daily briefing sessions and consolidate and submit daily reports as required;
  • Facilitate issue resolution and manages the issue management tool
  • Liaise with key partner delivery agencies for the interface of systems to enhance communication and functionality for all parties;
  • Coordination of all new transport requests and change requests for FIFA constituent groups
  • Manage the Transport Management Module and ensure new transport requests or changes are reflected in the system
  • Communicate with all transport stakeholders as required.
  • Any other administration duties that may be required
  • General office management of the TROC during Tournament time
  • Develop a TROC staff roster
  • Work closely with the Transport Manager – Technology to ensure delivery of required technology infrastructure to the TROC
  • Develop Daily Report forms, Daily Run Sheet templates, Contact Lists
  • Monitors the TROC communication systems and applications;

Qualifications

  • Bachelor’s Degree in Transport, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position.
  • Master’s Degree is an additional asset.

Experience

  • Minimum of 3 years major sporting event planning, delivery and communications work experience, ideally within an operational and/or Transport role - ideally at more than one world class sport mega-event (e.g. World Cup and / or Olympic Games, Regional Football Tournaments, etc.).
  • Stakeholder Management experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships.
  • Operations Coordination Centre experience, ideally in a Transport or venue operational event environment within at least one mega project event – understanding C3 and communication ladders and dynamics.
  • Experience of developing Daily Report forms, Daily Run Sheet templates, Contact Lists and other operational forms and reporting lines into operational use.
  • Experience working in multi-functional event organisations, dynamic and fast paced environments.

Skills

  • Knowledge of the importance of and how the functional area interdependencies and communication pathways work at a major event – knowing ‘who needs to know’.
  • Knowledge of event transport operations involved in moving FIFA Constituents by vehicles, including city and tournament layouts a distinct advantage.
  • Knowledge of administration and management principles.
  • Knowledge of business process management.
  • Ability to prioritise customer needs, authority requirements, and Q22/FIFA Regulations.
  • Must be organised and detail oriented.
  • Advanced communication skills.
  • Ability to work both independently and in a team.
  • Ability to understand the big picture and adapt accordingly.
  • Exceptional planning, organisational and administrative skills.
  • Ability to work and communicate in a corporate and project focused organisation.
  • Flexibility when faced with ambiguity or constant change.
  • Positive attitude, patience and persistence.
  • Inter-cultural competence and sensitivity.
  • English language fluency – spoken and written (required).
  • Arabic language fluency – an advantage.
  • Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project).

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