Ticketing System Configuration Coordinator

Federations & Major Events
Qatar
Full Time
Competitive
6 / 05

The Ticketing System Configuration Coordinator configures the ticketing to ensure best in class solutions are available to sell and manage tickets for the FIFA Arab Cup Qatar 2021 and the FIFA World Cup Qatar 2022. The role offers support to ticketing system users, promotes the use of information management systems and carries out quality assurance measurers.

Full description

Key Responsibilities

  • Configure and administer the ticketing system to offer frontend and backend solutions for ticketing system users, B2C and B2B clients
  • Conduct functional and user acceptance tests of frontend and backend solutions including for ticketing system improvements
  • Coordinate backend operations in the ticketing system such as batch processes
  • Manage regular meetings, trainings and other forms of learning/collaboration opportunities to support the Q22 Ticketing team in using the ticketing solution
  • Coordinate 1st level support and liaise with the FIFA Ticketing team and the service provider for 2nd and 3rd level support
  • Consult ticketing system users, review and prepare user manuals
  • Carry out quality assurance measurers to ensure error-free delivery of ticketing system solution
  • Promote the use and continuous improvement of information and knowledge management systems
  • Support general ticketing operations for FIFA events
  • Any other duties that may be required

Qualifications and Experience

Qualifications

Bachelor's degree or similar level of education

Experience:

3-5 years as ticketing expert for large-scale projects with direct responsibility for the configurations and administration of ticketing systems

Experience working with ticketing systems (knowledge of SecuTix a distinct advantage) and strong technical understanding

Advanced user of collaboration and information management systems (such as JIRA and Confluence)

Skills:

English fluency – spoken and written (required)

Arabic fluency – spoken and written

Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project)

Planning software and online collaboration tools (an asset)

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