Ticketing Product Manager

Federations & Major Events
Zurich , Switzerland
Full Time
16 / 12
Configure and administer the ticketing system to offer frontend and backend solutions for ticketing system users, B2C and B2B clients

Full description

To support our Commercial Division, FIFA is looking to recruit a flexible and organised person on a fixed-term 3 year contract (December 2020 – end September 2023) as a Ticketing Product Manager, 100%

Your duties

  • Configure and administer the ticketing system to offer frontend and backend solutions for ticketing system users, B2C and B2B clients
  • Define and implement quality assurance measurers to ensure error-free delivery of ticketing system solutions
  • Manage backend operations in the ticketing system such as batch processes
  • Manage regular meetings, trainings and other forms of learning/collaboration opportunities with the ticketing system provider
  • Coordinate 1st level support and liaise with the service provider for 2nd and 3rd level support
  • Consult ticketing system users and provide user manuals
  • Coordinate the development of ticketing system improvements with the services provider in line with FIFA’s business needs
  • Promote the use and continuous improvement of information and knowledge management systems
  • Support general ticketing operations for FIFA events

Our requirements

  • Bachelor degree or similar level of education
  • 3-5 years as ticketing expert for large-scale projects with direct responsibility for the configurations and administration of ticketing systems
  • Experience working with ticketing systems (knowledge of SecuTix a distinct advantage) and strong technical understanding including basic knowledge of common programming languages
  • Advanced user of collaboration and information management systems (such as JIRA and Confluence)
  • Project management skills and knowledge of SQL, HTML, Jacascript an advantage
  • Fluent English, native level in at least one of the following: French, Spanish, German or Arabic
  • Accountable, discrete and honest
  • Agile, strong innovation skills and technology minded
  • Team player
  • Readiness for stand-by duty
  • Willingness to travel internationally (depending on FIFA tournament requirements for several weeks)
  • Willingness to temporarily relocate to FIFA World Cup host countries (up to several months)

You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organisation, please click “apply here” and submit your application in English (motivation letter, CV, diplomas and reference letters).


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