Ticketing Centre Operations Coordinator

Key responsibilities:

• Collaborate with the team to plan onsite ticketing centre operations for the FWC2022.
• Collaborate with the team to establish efficient processes in the ticketing system and the mobile ticket platform.
• Liaise and collaborate with other ticketing teams and other departments to align operational processes and policies.
• Support development of staffing profiles and descriptions for various onsite roles.
• Support the workforce planning and required rotas for venue ticketing facilities.
• Liaise with various ticketing teams and ticketing service providers to understand and consolidate ticketing information for onsite staff.
• Support the development of training material, schedule and organise trainings for the ticketing centre staff as well as deliver the trainings.
• Support general ticketing operations for FIFA events as required.

Specific operational responsibility during the operational time of the Ticketing Centres:

• Deployment as a Ticketing Centre Coordinator in one of the Tickeing Centres upon opening.
• General supervision and management of all front office and back-office areas.
• Responsible for opening the facility and to ensure readiness of service areas in the Ticketing Centre.
• Align volunteer distribution along with volunteer coordinator.
• Responsible for sales counters operation and reconciliation.
• Supervision of ticket collection counters for group sales clients.
• Responsible for operating mobile ticketing counters including troubleshooting.
• Management and supervision of the e-queuing operations.
• Supervision of closing of all counters and the facility.
• Support in daily reporting and administrative tasks related to operations and Ticketing Centre closure.
• Act as deputy for the facility Manager when required and support in all duties.

Qualifications:

• Bachelor degree or similar level of education

Experience:

• 3-5 years in ticketing, customer service and people management ideally at sporting events of international scale.

Skills:

• English: fluent – spoken and written (required)
• Arabic: fluent – spoken and written (is an advantage)
• Any other language is of advantage
• Advanced skills in MS Office (Excel, Word, PowerPoint, TEAMS)
• Knowledge of Secutix and mobile ticket technology (is a strong advantage)
• Self-motivation and independent
• Ability to work under pressure and in direct contact with FIFA stakeholders at FIFA tournaments
• Flexibility, Agility
• Organisation and coordination ability
• Teamwork abilities
• Communication skills, motivator, people management