Ticket Centre Coordinator

Federations & Major Events
Budapest , Hungary
Full Time
£15,000 - £24,999
1 / 03
Maximize ticketing revenues and optimize attendance at all matches through a fair and transparent system, which provides value for money for all spectators in a safe and festive environment

Full description

Project mission
The mission of Ticketing (TICK) is to maximize ticketing revenues and optimize attendance at all matches through a fair and transparent system, which provides value for money for all spectators in a safe and festive environment. The LOS Ticket Centre Coordinator has the overall responsibility for the Ticket Centre in his/her venue including staff, customer service, stakeholders, processes and facilities. This position is reporting to the LOS Venue Ticketing Manager .

Key responsibilities

  • Communication and cooperation
  • Collaborate closely with the Venue Ticketing Manager
  • Main contact for the Ticket Centre
  • Close collaboration with other projects like Accreditation, Safety, Security and Service and Signage

Training of other staff members and/or volunteers

  • Conduct training of the Ticketing Centre volunteers
  • Prepare the documentation used for the training of the Ticketing Centre volunteers
  • Monitor the activity of the volunteers and report any issue to the volunteer manager

Event-time responsibilities

  • Preparation and set-up of the Ticketing Centre
  • Ensure smooth running of the Ticketing Centre
  • Ensure an excellent customer service to the fans
  • Troubleshoot problems related to the ticket collection process/mobile ticketing
  • Supervise the management of the facilities and queues
  • Supervise the dismantling of the Ticketing Centre

Administration

  • Daily report to the LOS Venue Ticketing Manager
  • Prepare report post-tournament

Profile of successful candidate
Must-have requirements

  • Experience of 2 years in customer facing environment
  • Experience of 1 year in ticketing for international events
  • Full professional proficiency in English (both oral and written)
  • Good team management skills
  • Organized, service-oriented and resistant to stress
  • Ability of work extra hours during match days and match day preparations

Additional requirements

  • University degree
  • Communication proficiency in the local language of the venue considered as a big asset, good knowledge of other languages is a plus
  • Problem solving attitude
  • Good knowledge of mobile devices
  • Experience of work with volunteers

Start date: 11/05/2020
End date: 30/06/2020

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