Technology Specialist – End User Equipment Expert

Federations & Major Events
Doha , Qatar
Full Time
3 / 03

The Technology Specialist – End User Equipment expert is responsible for all IT assets operated by end-users, coordinating design, scoping, planning, sign off, operation and dismantling of.

Full description

Key responsibilities:

Ensure all aspects of end user equipment & services are implemented according to FIFA requirements for the event.

Technical domains include:

  • Laptops & accessories
  • Operating systems, standard image & applications
  • Group policies and user rights management
  • Multifunction & individual printers, Print & Scan solution
  • Mobile & VoIP telephony
  • Asset and configuration management application

Demand Management:

  • Support Technology Equipment Allocation Process and integration with other IT services
  • To collect specific end-user devices’ requirements and make sure they are considered during the design and implementation process.
  • To take part in defining the access matrix to Q22/FIFA IT resources


  • Plan in collaboration with FIFA and Host Country relevant parties for the smooth commissioning of assets based on standardized processes and images
  • Plan in collaboration with FIFA and Host Country staging, logistics, implementation, assets management and support models of end user equipment during the event and readiness exercises
  • Plan assets management politics and procedures
  • Plan and design, integrated with FIFA cyber security and infrastructure teams, images and distribution as per demand definition
  • Support in design of the infrastructure needed for the services delivery
  • Provide Subject Matter Expertise throughout the planning process and signing off designs


  • Ensure that the assets configuration complies with the image defined and is the up to date.
  • Coordinate staging and tests of the end-user devices


  • Ensure End User Equipment tasks are clear and completed in scope, within budget and schedule
  • Coordinate and follow-up with local and international providers (including Host Country relevant parties & FIFA) to ensure delivery of assets and services as per agreed service levels and configuration, ensuring smooth exchange of information and collaborative groups
  • Manage and track the end-user equipment delivery to the venues.
  • Manage and track the progress of implementation leading up to the timely availability of components and services and including the commissioning/decommissioning of the systems in all venues.
  • Track the implementation of assets management process and lead suppliers on executing the process
  • Develop policies and procedures and relevant training to the IT technicians
  • Make sure that all the services are aligned with the FWC Support model
  • Review and approve deliverables and integration level from Host Country relevant parties


  • Report progress, issues and risks related to IT projects and operations, according to IT governance and keep counterpart aligned
  • Ensure that all information pertaining to the delivery and support of end user equipment are communicated to, and understood, by venue/site authorities and respective delivery and support teams
  • Effectively manage stakeholders and perform adequate communication with relevant parties


  • Manage third-party asset providers during event and readiness exercises
  • Ensure assets and services are delivered at agreed SLA and operational on-site support
  • Provide support and guidance
  • Keep asset information up to date
  • Dismantling
  • Support the smooth termination of services and hand-over

Knowledge Sharing:

  • Deliver technical guidance, coaching & mentoring to team members
  • Prepare good practice and educational material for personnel
  • Collaborate with the final report and fact sheet for next FIFA tournaments
  • Any other duties that may be required.
Qualifications and experience:

  • A minimum experience of 8-10 years in IT Operations and Asset Management
  • University degree or similar higher education, in Information Technology, Computer Science or related field
  • Strong IT skills and knowledge with end user equipment
  • Expertise in factory builds software and processes
  • Strong knowledge in Active Directory, SCCM, group policies, Virtualization
  • Project Management skills to manage large-size and complex projects and initiatives
  • Experience in international sports / event management
  • Good communication skills
  • Good analytical skills and problem-solving skills
  • Experience or knowledge of local culture is essential
  • Fluency in English is essential. Fluency in Arabic is an asset.
  • Team Player, willing to work to tight timelines
  • Positive attitude, patience and persistence.


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