Technology Specialist – End User Equipment Expert

Key responsibilities:

Ensure all aspects of end user equipment & services are implemented according to FIFA requirements for the event.

Technical domains include:

• Laptops & accessories
• Operating systems, standard image & applications
• Group policies and user rights management
• Multifunction & individual printers, Print & Scan solution
• Mobile & VoIP telephony
• Asset and configuration management application

Demand Management:

• Support Technology Equipment Allocation Process and integration with other IT services
• To collect specific end-user devices’ requirements and make sure they are considered during the design and implementation process.
• To take part in defining the access matrix to Q22/FIFA IT resources

Design:

• Plan in collaboration with FIFA and Host Country relevant parties for the smooth commissioning of assets based on standardized processes and images
• Plan in collaboration with FIFA and Host Country staging, logistics, implementation, assets management and support models of end user equipment during the event and readiness exercises
• Plan assets management politics and procedures
• Plan and design, integrated with FIFA cyber security and infrastructure teams, images and distribution as per demand definition
• Support in design of the infrastructure needed for the services delivery
• Provide Subject Matter Expertise throughout the planning process and signing off designs

Configuration:

• Ensure that the assets configuration complies with the image defined and is the up to date.
• Coordinate staging and tests of the end-user devices

Delivery:

• Ensure End User Equipment tasks are clear and completed in scope, within budget and schedule
• Coordinate and follow-up with local and international providers (including Host Country relevant parties & FIFA) to ensure delivery of assets and services as per agreed service levels and configuration, ensuring smooth exchange of information and collaborative groups
• Manage and track the end-user equipment delivery to the venues.
• Manage and track the progress of implementation leading up to the timely availability of components and services and including the commissioning/decommissioning of the systems in all venues.
• Track the implementation of assets management process and lead suppliers on executing the process
• Develop policies and procedures and relevant training to the IT technicians
• Make sure that all the services are aligned with the FWC Support model
• Review and approve deliverables and integration level from Host Country relevant parties

Communication:

• Report progress, issues and risks related to IT projects and operations, according to IT governance and keep counterpart aligned
• Ensure that all information pertaining to the delivery and support of end user equipment are communicated to, and understood, by venue/site authorities and respective delivery and support teams
• Effectively manage stakeholders and perform adequate communication with relevant parties

Operation:

• Manage third-party asset providers during event and readiness exercises
• Ensure assets and services are delivered at agreed SLA and operational on-site support
• Provide support and guidance
• Keep asset information up to date
• Dismantling
• Support the smooth termination of services and hand-over

Knowledge Sharing:

• Deliver technical guidance, coaching & mentoring to team members
• Prepare good practice and educational material for personnel
• Collaborate with the final report and fact sheet for next FIFA tournaments
• Any other duties that may be required.