Senior Account/Programme Manager

Agencies
Tokyo , Japan
Full Time
Competitive
1 / 09
Responsible for planning and delivery of the assigned sponsor programme for our client on Tokyo 2020. This role will be based in our iLUKA Tokyo office. iLUKA will supply, VISA’s, accommodation and flights for this position. 

Full description

Summary of Role
Reporting into the Global Account Director, the Senior Programme Manager is responsible for planning and delivery of the assigned sponsor programme for our client on Tokyo 2020. This role will be based in our iLUKA Tokyo office. iLUKA will supply, VISA’s, accommodation and flights for this position.

Key Responsibilities
• Support and lead, at times, in design and detailed planning of the program and strategies for delivery
• Work with the client to understand in detail the guest’s movements and ensure all information and operational planning documents are kept updated
• Update all itineraries, briefing documents and communications as and when changes occur
• Working with operations department plan and manage all program elements including Hotel, Ticketing, F&B, Transport, Premiums, Print and Production, Onsite offices, Accreditation.
• Progressing all program management team areas of responsibility until dedicated resources are on- boarded
• Develop guest experience in line with client aims and local market knowledge pre event, and actively manage the guest experience onsite
• Develop and manage project timelines
• Advise clients on deadlines in timely manner
• Develop and manage relationships with venue managers and the Organising Committee
• Develop and manage relationships with suppliers
• Develop training / operational manuals to ensure team has thorough knowledge of all procedures
• Oversee all aspects of operational delivery
• Coordinate guest travel in partnership with a designated travel agency
• Budget management & reconciliation

This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the program, as necessary.

Skills, Knowledge, Expertise
• Proven experience in a hospitality program management role
• Ideally experience within the Olympic Games
• Excellent organisational skills
• Strong time management skills with ability to meet strict deadlines
• Excellent client liaison skills
• Ability to delegate effectively and a willingness to lead by example
• Advanced computer & budgetary skills
• Proactive, positive approach to all tasks and a high degree of reliability

Attributes
• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
• Flexible, enthusiastic, confident, outgoing, well organised
• Willing to roll sleeves up and get involved


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