Salesforce Administrator - 12 month FTC

About the role

The Salesforce Administrator is part of the Technology Team which works to deliver excellent standards of customer service, responding quickly and effectively with true personal ownership and responsibility.

We are looking for a Salesforce Administrator to support ongoing development and integrating customized solutions within the Salesforce platform. You will also facilitate and help to design Salesforce applications for our Business transformation project from Siebel to Salesforce.

The role will be the day to day contact and “first line” support for all Salesforce CRM queries within the Team, resolving issues and maintaining an exceptional level of service within technology Department.

Reporting to the CRM Development Lead, the Salesforce Administrator works closely with the business, technology and project teams to deliver and maintain new and enhanced Salesforce functionality, enabling delivery of the LTA strategy.

The role requires a candidate with a pro-active approach and wide experience and understanding of different Salesforce implementations

The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and are able to work in the UK, and we commit that everyone will receive equal consideration for employment irrespective of your ethnicity, religion, sex, gender identity, sexual orientation, marital or civil partnership status, pregnancy or maternity status, disability or age. We also operate a flexible working environment where all colleagues are able to discuss their working needs with their manager or the People Team at any time.

Key Accountabilities

Design & Development

• Act as main contact for internal customers in the delivery of the Salesforce CRM solution and ensure their requirements are being met by the Salesforce product.
• Be involved in Salesforce design, working cross-functionally with other LTA teams including Competitions, Communications, Coaching, Customer Services and Membership.
• Day to day administration and support including roles, profiles, permission management and training.
• Maintain reports, dashboards, validation rules, custom workflows and processes
• Creating and modifying reports and dashboards
• Supporting ongoing Data Migrations
• Integration from legacy system to salesforce
• Requirements gathering and stakeholder management
• Assist with the implementation of business process into Salesforce to improve efficiencies
• Manage all Salesforce users and associated data, security and user profiles- Data Audit
• Agile accelerator user stories must be updated and status accurate according to relevant guidelines
• Ensuring best practice system design principles.
• Monitoring the overall health of their Salesforce environment