Sales Administrator

OVERVIEW:

STH Group is a leader in the creation of premium spectator experiences through unique and innovative travel and hospitality programmes at sporting events.
We require an experienced and enthusiastic Sales Support manager to be responsible for providing professional administrative and research support to the Head of Sales and UK Sales Manager and be responsible for organising and coordinating sales team operations and procedures to ensure effectiveness and efficiency. The role also requires managing key relationships with direct corporate clients, high net worth individuals, relevant third parties and rightsholder.
A key requirement will be to work closely with Sodexo Live!, finding and leveraging synergies with their sales teams for strategic markets or events.
The successful candidate will ideally require 2 years’ experience in a similar role, preferably in the corporate hospitality and the events industries, demonstrating the ability to be a major asset within the sales team function and support the team in being successful across all of the projects they work on

KEY RELATIONSHIPS:
INTERNAL:
• Head of Sales
• Sales Manger
• Sales Executives
EXTERNAL:
• Event Rightsholders and Sponsors
• Third party collaborating agents and other global hospitality agencies
• STH Group suppliers
• Customers

KEY RESPONSIBILITIES:
• Providing administrative and research support to the Head of Sales and Sales Manager
• Multiple mailbox management
• Ensuring that sales information stored on the Order logs is kept up to date and is filed in a logical manner
• Managing the production and timely distribution of meeting notes (sales executive meetings and sales management meetings) • Managing vendor/agent set up and procurement forms and questionnaires as necessary
• Producing reports as necessary using data from CRM and Sales Systems
• Updating call & meeting tracker reports on a weekly basis
• General sales administration (creating purchase orders, visitor bookings, internal telephone system management)
• Assisting in the management of events (both match day and non match day) held at sporting events, conferences or networking events: managing the guest invitation process, confirming guest lists, issuing invites, tickets and essential guest information, managing the catering & bookings and obtaining feedback as necessary
• Assisting with the distribution of inbound leads (Emails, CRM, Phone messages) to the sales executives • Ensuring accuracy of data, correct use and pulling of reports on the CRM system
• Taking ownership of post sales processes e.g., dietary requirements, validating addresses, collating feedback • Ensuring overall fulfilment of packages
• Representing the company to clients, suppliers, venues and other stakeholders from time to time
• Developing and maintaining relationships with stakeholders including clients, suppliers and venues
• Assisting the Head of Sales and Sales manager in recruiting Sales team members and cultivating positive team dynamics • Delivering Sales Support Manager Induction Meetings to all new Sales team members
• Complying with the Company’s policies and procedures
• Maintaining good working relationship with other members of staff
• Undertaking any other responsibilities assigned by the Head of Sales or Sales Manager

PERSONAL ATTRIBUTES:
• Strong Organisational skills
• Thrive on developing best practices for better efficiencies across the sales team
• Motivation, enthusiasm, self-discipline and focus
• Commitment to preparation and planning
• Contribute and work within a team environment
• Manage time and prioritise tasks

KEY COMPETENCIES/SKILLS:
• Expert on Excel and PowerPoint tools
• Expert on general IT/Tech systems
• Communication
• Expert Market understanding
• Professional written client comms and telephone manner
• Resilient mind-set
• A passion for sport would be beneficial.