Resource and Planning Manager

Federations & Major Events
Burton-On-Trent , United Kingdom
Full Time
14 / 07

Full description

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Vitality Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.

The Role

We are searching for a Planning and Resource Manager to join our FA Education department This is a newly created position where the successful candidate will lead and manage the planning and scheduling of FA Education delivery and resources, to ensure the highest level of high levels of end-to-end customer service excellence and to world class service standards.

Key Accountabilities

  • Lead and manage the scheduling and planning of FA Education activity delivery (learning events and courses) to meet the demands of the game.
  • To develop, maintain and communicate a calendar of delivery over a 36-month view, managing the requirements of key internal and external stakeholders
  • Working with FA Education Coordinators, provide an efficient and effective operational support service to support the delivery of FA Education courses balancing specifications and requirements with constraints.
  • Create and maintain a calendar of delivery that optimises activity but considers and manages venue & Coach Developer availability, Operational Capacity, and cost.
  • Develop and maintain a database of venue facilities that includes details of suitability for ongoing delivery, including established stakeholder and relationship management of key contact
  • Create, implement and maintain a process that ensures all course and ongoing resource requirements are ordered, maintained, and distributed to ensure seamless delivery for Learners and Workforce
  • Drive performance improvement with high quality reporting and insight across the Education department proving proactive identification, resolution and escalation of scheduling/resource risk and issues.
  • Drive and implement continuous improvement strategies supported by data led insight and root cause analysis
  • High levels of collaboration and personal leadership across FA Education and within other key Divisions, with a particular focus on working across Coach Development, Learning and Development and Digital Technology.
  • Support documentation of processes, SLAs and KPIs in the FAE Operating Manual to ensure minimum standards and clear consistent processes across FA Education
  • Execute additional tasks as required in order to meet FA Group changing priorities.
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.

What we are looking for


  • Strong skills in MS Office including Excel, PowerPoint and Work,
  • Experience of leading a team & operating in matrix Management structure,
  • Project Management experience,
  • Ability to demonstrate analytical and judgement skills to draw insight from management reporting,
  • Attention to detail and accuracy,
  • Problem solving ability,
  • Evidence of strong resource planning skills including experience of using planning tools to manage resources,
  • Experience of creating and implementing effective business plans.

What we can offer you

  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary.

Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.


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