Quality Assurance Coordinator - Ticketing

Federations & Major Events
Doha , Qatar
Full Time
Competitive
6 / 05

The Quality Assurance Coordinator develops and implements quality assurance (QA) measurers for Ticketing’s frontend and backend solutions used at the FIFA Arab Cup Qatar 2021 and the FIFA World Cup Qatar 2022. The role ensures an error-free delivery of ticketing system solutions and acts as the focal point for various teams to align and coordinate QA measurers.

Full description

Key Responsibilities

  • Define quality assurance measurers to ensure error-free delivery of ticketing system solutions
  • Actively carry out quality assurance measurers and oversee the implementation by others
  • Identify and develop tools to organise quality assurance processes making the progress and results visible to different teams and the management
  • Act as a focal point in Ticketing for all quality assurance related processes
  • Conduct functional and user acceptance tests of frontend and backend solutions including for ticketing system improvements
  • Support the administration of the ticketing system to offer frontend and backend solutions for ticketing system users, B2C and B2B clients
  • Support backend operations in the ticketing system such as batch processes
  • Support general ticketing operations for FIFA events
  • Any other duties that may be required

Qualifications and Experience

Qualifications

  • Bachelor's degree or similar level of education

Experience:

  • 3-5 years of experience in quality assurance for frontend and backend software solutions
  • Experience working with ticketing systems (knowledge of SecuTix a distinct advantage) and strong technical understanding
  • Advanced user of collaboration and information management systems (such as JIRA and Confluence)

Skills:

  • English fluency – spoken and written (required)
  • Arabic fluency – spoken and written
  • Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project)
  • Planning software and online collaboration tools (an asset)


DIDN'T FIND YOUR IDEAL JOB?

If you didn’t find your ideal job create a job alert and get notified as soon as jobs matching your ambitions go live.

DIDN'T FIND YOUR IDEAL COURSE

If you didn’t find your ideal course create a job alert and get notified as soon as courses matching your ambitions go live.

DIDN'T FIND YOUR TRAINING PROGRAMME?

If you didn’t find your ideal training programme create a programme alert and get notified as soon as programmes matching your ambitions go live.

USERS WHO VIEWED THIS ALSO VIEWED

Stadium Operations Manager

We are seeking a highly stress-resistant, confident and pro-active Stadium Operations Manager to help support...
Doha

Application Coordinator

The Application Coordinator is responsible for aligning FIFA World Cup Qatar 2022 LLC Projects requirements to...
Doha

Senior Associate – Sales Insight & Servicing

SPORTFI V E is a leading Global Sports Marketing Organisation. We operate in over 15 countries worldwide with...
London

Ticketing System Configuration Coordinator

The Ticketing System Configuration Coordinator configures the ticketing to ensure best in class solutions are...
Doha

OPF Manager

The Outside Presentation Facilities (OPF) will be located at a unique location within Qatar, allowing Media...
Doha

Arrivals and Departures HIA Terminal Manager

The Arrivals and Departures Airport Transport Manager shall work with Arrivals and Departures Group Leader on...
Doha

Hospitality Venue Coordinator

The Hospitality Venue Coordinator is responsible for the development of the VIP Guest Experience Concept...
Doha

Hospitality Coordinator

The Hospitality Coordinator is responsible for the development of the VIP Stadium Hospitality Concept...
Doha

Guest Operations Coordinator (Service Planning)

The Guest Operations Coordinator for Service Planning is responsible to support planning & integration...
Doha

National Development Manager – Women and Girls Pathway

Manage the development and delivery of adult female pathway opportunities, aligned with the FA Womens Football...
Wembley Stadium, London