Project Manager- Brand Experience

Agencies
Full Time
Competitive
4 / 10
The Project Manager is responsible for the planning and delivery of our client’s brand experience through overlay and merchandise programmes. Developing brand experiences, venue fit-outs, uniforms and gifts in line with our client’s aims and bringing their brands to life across a variety of touch points, delivered as part of our client’s activation programmes at Tokyo 2020. This role requires an individual with strong project management skills, excellent attention to detail and good communication skills.

Full description

CSM exists to create impact by challenging convention. We do this because it produces work for our clients that is more meaningful, memorable and measurable.

Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences. We are looking for individuals who want to put their hand up and challenge convention to create something exciting, bigger and better each and every time.

Job Title: iLUKA- Project Manager

Manager Title: Brand Experience Director/Head of Merchandise

Team: Brand Experience

Location of role: 1 role in Tokyo, 1 role in London. Both with National & International Travel

Summary of Role

The Project Manager is responsible for the planning and delivery of our client’s brand experience through overlay and merchandise programmes. Developing brand experiences, venue fit-outs, uniforms and gifts in line with our client’s aims and bringing their brands to life across a variety of touch points, delivered as part of our client’s activation programmes at Tokyo 2020. This role requires an individual with strong project management skills, excellent attention to detail and good communication skills.

Key Responsibilities

  • Support (and lead at times) in design and detailed planning of the project and strategies for delivery
  • Work with the Client to understand in detail the project requirements and scope and ensure all information and operational planning documents are kept updated
  • Update all itineraries, briefing documents and communications to the Brand Experience, Design and Merchandise teams as and when changes occur
  • Working with Brand Experience, Design, Merchandise and other parts of operations department to plan and manage all aspects of client project including F&B and logistics
  • Managing internal iLUKA team where required including effective delegation of tasks
  • Devise and manage project timeline, reviewing critical path and deadline dates to ensure timely delivery of all project elements, as well as advising the Client on deadlines in timely manner
  • Develop and manage relationships with the Client and the Organising Committee, including managing approvals
  • Develop and manage relationships with suppliers including supplier research, procurement, contracting, scope development and cost control
  • Develop guest experience in line with Client aims and local market knowledge pre event, and actively manage the guest experience onsite including management of installation in line with design intent and critical path/timeline
  • Develop training/operational manuals to ensure team has thorough knowledge of all procedures
  • Oversee all aspects of operational delivery including management of any logistics required to support the project
  • Understand local taxes and regulations, to ensure compliance
  • Budget management and reconciliation
  • Provide regular reports for iLUKA relationship management
  • Adhere to professional confidentiality standards, company policies, procedures and practices, maintaining the highest level of integrity regarding client management, and confidential information at all times
  • This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the programme, as necessary.

Skills, Knowledge, Expertise

  • Bilingual Japanese/English
  • Proven experience in a hospitality, merchandise and/or brand experience project management role
  • Significant project management experience including client management and delegation of tasks to a wider team
  • Strong time management and organisational skills with ability to meet strict deadlines
  • Excellent client liaison and relationship skills
  • Ability to delegate effectively and a willingness to lead by example
  • Advanced IT & budgetary skills
  • Proactive, positive approach to all tasks and a high degree of reliability

Attributes

  • High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
  • Flexible, enthusiastic, confident, outgoing, well organised with good attention to detail
  • Interest in design
  • Willing to roll sleeves up and get involved

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