Performance Operations Manager (12 month maternity cover)

Leisure & Fitness
United Kingdom
Full Time
Competitive
27 / 05
The LTA is the National Governing Body of tennis for Great Britain. We are here to govern and grow tennis, from grassroots participation through to the professional game.  Our vision for the sport is Tennis Opened Up.  We’re working towards a future where tennis is truly a sport for all. All ages, all backgrounds, all levels of fitness. Anyone can pick up a racket and everyone can be a part of the tennis family.  Our mission is to grow tennis by making it relevant, accessible, welcoming and enjoyable.
 
The Performance Operations Manager will provide the day to day management of the Performance Operations Team in order to provide world class support to the Performance Directorate, players, coaches and stakeholders where required. The Perf Ops Team plays a key role in supporting the Men’s, Women’s, Wheelchair Performance Pathway (WCPP), National Performance Pathway (NPP) and Science & Medicine (SSSM) Team to deliver the LTA performance mission to ‘make Great Britain one of the most respected Tennis nations in the world for player development’ and achieve our strategic objectives.

Full description

Performance Operations Manager (12 month Maternity Cover)


Responsible to Head of Performance Ops and the Wheelchair Performance Pathway Team

Location - National Tennis Centre, Roehampton

Salary - up to £34,000 plus excellent benefits and bonus

About the role:

The LTA is the National Governing Body of tennis for Great Britain. We are here to govern and grow tennis, from grassroots participation through to the professional game. Our vision for the sport is Tennis Opened Up. We’re working towards a future where tennis is truly a sport for all. All ages, all backgrounds, all levels of fitness. Anyone can pick up a racket and everyone can be a part of the tennis family. Our mission is to grow tennis by making it relevant, accessible, welcoming and enjoyable.

We play an important part in ensuring the popularity and future of our sport. We’re here because we’re passionate about tennis; and we want to spread that passion across the nation.

A vital element to the LTA’s success is its ambition to be more inclusive and diverse than ever before. This extends throughout the organisation, and the wider tennis landscape. The LTA aim is to lead the way on Inclusion & Diversity, and we actively welcome applications from all backgrounds, genders and abilities.

The Performance Operations Manager will provide the day to day management of the Performance Operations Team in order to provide world class support to the Performance Directorate, players, coaches and stakeholders where required. The Perf Ops Team plays a key role in supporting the Men’s, Women’s, Wheelchair Performance Pathway (WCPP), National Performance Pathway (NPP) and Science & Medicine (SSSM) Team to deliver the LTA performance mission to ‘make Great Britain one of the most respected Tennis nations in the world for player development’ and achieve our strategic objectives.

Key Accountabilities

  • To oversee / manage specified funding initiatives for the Teams within Performance, including players on the Pro Scholarship Programme (PSP), the Men’s & Women’s Programme (MWP), National Age Group Programme (NAGP), Wheelchair Elite programme and players claiming via the tournament bonus scheme (TBS). In addition providing ongoing operational management of the monthly tracking / analysis of players performance against support delivered.
  • To manage the operational delivery in organising all LTA official trips, camps and GB representative events such as the Junior Billie Jean King Cup, Junior Davis Cup, European Junior Championships, World Team Cup and the European Individual Championships. This will include all logistical preparation to ensure British teams are optimally prepared to compete and perform. In addition, to manage relationships with and be the main point of contact for international federations including the ITF, ATP, WTA and TE ensuring optimal customer service and strong relationships with major governing bodies. Where required and appropriate act as Team Leader for identified junior events organised through external bodies including Youth Olympics and Commonwealth Youth Games.
  • To manage, update and publish the selection policies and ensure adherence to the process, including minute taking and detailed written records. This would include selections for funding programmes and activities (trips and camps).
  • To update player agreements across all areas of performance and ensure they are fit for purpose, communicated, signed by all parties and complied with throughout the term.
  • To lead on all matters surrounding branded team kit for the Performance Team, GB Teams (Davis Cup, Billie Jean King Cup and World Team Cup) and junior GB teams. This includes liaising with the commercial team and suppliers, maintaining accurate records, processing orders and building relationships with sponsors. This will also include being the main point of contact for any issues or queries.
  • To manage the Men’s and Women’s team wild card process in line with ITF / WTA / ATP eligibility requirements. This will include working closely with the Head of Men’s Tennis and the Head of Women’s Tennis on decisions, communication of decisions and the maintenance of records.
  • To provide operational management and/or support, where required, to the Billie Jean King Cup Captain, Davis Cup Captain and Olympics Team Leader to help ensure effective delivery of these major events. This is likely to include liaising with external and international federations, the LTA Events team, preparing schedules, documents, logistics and kit.
  • To assist the Head of Men’s Tennis, the Head of Women’s Tennis and Head of Performance Operations & Wheelchair Performance Pathway in managing their budgets. This will include ensuring the correct coding of costs, managing queries, budget updates, identifying overspend and providing commentary to explain any projected difference against budget to the Finance Business Manager.
  • To be responsible for the development of all performance policies (including travel, wildcards, disciplinary, NTC access and Covid protocols where necessary) and ensure they are published on the LTA website and / or communicated appropriately and support in the administration of any disputes or disciplinary issues where required.
  • To manage and maintain relationships with key external stakeholders to ensure relevant agreements are fit for purpose, contractually agreed, communicated and adhered to. This would include stakeholders such as Tennis First, Insurance and WorldAware (our external security company).
  • To lead on the processes related to WorldAware including updating risk assessment templates and the emergency processes. Also to ensure the Performance Directorate are aware and follow the processes and utilise the resources available.
  • To proactively and effectively communicate and update players, coaches, support staff and LTA Performance Team on relevant and important information, this may include working with the communications Team, Senior Management Team (SMT), NTC Operations Team, Covid working group, The People Team and any other teams or colleagues as required.
  • To effectively manage and support the Performance Operations Coordinators (POC’s) to ensure the team are fulfilling their roles and responsibilities, maximising their impact, and any individual or team development needs are identified with development plans in place to support the individual.
  • Line management responsibilities: ensuring the POC’s are performance managed and supported effectively, including completion of probation meetings, annual and mid-year reviews where required.

Person Specification

Previous Experience of:

Operating at management level, developing people and managing a team of staff

Essential

Leading and managing teams with diverse portfolios

Essential

Business management processes and management systems such as financial and human resource management

Essential

Reporting on and managing a budget and following financial procedures

Essential

Communicating and applying policies, processes and contracts within an organisation

Essential

Establishing and maintaining effective working relationships with staff and stakeholders

Essential

Working as part of a team and collaborating with others to achieve successful outcomes

Essential

Experience of professional sports environment as an athlete, team leader or staff member

Desirable


Knowledge, Training & Qualifications:

Educated to undergraduate level or appropriate equivalent experience

Essential

IT literate with excellent written, verbal, presentation and communication skills

Essential

Highly proficient in using Microsoft Office

Essential

Excellent communication and presentation skills with the ability to liaise and communicate with people at all levels inside and outside of an organisation

Essential

Excellent planning, organisational and budgetary skills and the ability to prioritise appropriately to meet deadlines

Essential

Able to work effectively alone and manage themselves on a day to day basis

Essential

Ability to manage and motivate a team of staff towards a shared goal/outcome

Essential

Knowledge and understanding of professional and junior tennis and/or high performance sport

Desirable


Personal Attributes (refer to Values & Behaviours framework):

Teamwork

  • Excellent listening and communication skills
  • Work effectively as a team manager, team member and an individual
  • Excellent people management skills, and able to build effective relationships with a diverse range of staff, elite level athletes and their support teams
  • Adapt own behaviour to accommodate tasks, situations, and individuals involved
  • Use appropriate interpersonal styles to influence others and gain buy-in
  • Work effectively, inspiring and motivating a team

Integrity

  • Excellent organisational, problem solving and decision-making skills
  • Accuracy and attention to detail
  • Able to deal with conflict and to confront issues and challenges in a timely and appropriate manner
  • Ability to work independently to meet challenging deadlines

Passion

  • Demonstrates a passion for the role and an ability to motivate and energise others
  • Thinks creatively and with confidence to see things through to implementation and completion
  • Energetic and proactive approach to problem solving
  • Maintain a positive attitude in the face of difficult or challenging situations

Excellence

  • Sets high standards for self and others and is an ambassador for the LTA
  • Seeks opportunities for different and innovative approaches to addressing challenges
  • Work tenaciously to meet or exceed goals and implementing continuous improvement methods
  • Adaptable and highly organised, with the ability to multi-task and prioritise
  • Exceptional attention to detail and ability to apply rigour and due diligence to processes

DIDN'T FIND YOUR IDEAL JOB?

If you didn’t find your ideal job create a job alert and get notified as soon as jobs matching your ambitions go live.

DIDN'T FIND YOUR IDEAL COURSE

If you didn’t find your ideal course create a job alert and get notified as soon as courses matching your ambitions go live.

DIDN'T FIND YOUR TRAINING PROGRAMME?

If you didn’t find your ideal training programme create a programme alert and get notified as soon as programmes matching your ambitions go live.

USERS WHO VIEWED THIS ALSO VIEWED

Emotional Intelligence Training – Develop yourself and Learn How to Develop Others.

Get certified to deliver the world’s most advanced system for measuring and developing emotional...
Online

Senior Producer

Keen to produce and overlook the production of high-quality live programming for the Red Bull Media Network?...
Salzburg

Internship Sports Management – Volleyball, Basketball, Netball or Football Development Aid m/f/d

(Duration: 4-6 months; starting date: flexible; type: unpaid internship; location: Mwanza/Tanzania)
Mwanza

Head of Workforce Management

Are you a forward-thinking visionary, focused on strategic HR development? Do you have extensive international...
Zurich

Business Operations Manager - FESTIVAL UK* 2022

The Business Operations Manager will be responsible for leading the day-to-day corporate operations of the...
Birmingham

UEFA Women's EURO 2022 Spectator Experience Manager

The Spectator Experience Manager will be responsible for the planning and delivery of the whole spectator...
London

Transport Manager – Vehicle Access and Parking Permits (VAPPS) and Parking Manager

The Transport Manager – Vehicle Access and Parking Permits (VAPP) is responsible for the development,...
Doha

Strategic Planning Manager

The Strategic Planning function is responsible for helping the business to analyse, evaluate and define...
London

Planner

Are you a creative problem-solver? Are you passionate about inspiring creative work ? Does the idea of...
London

Senior Event Controller

To support our Finance Division, FIFA is looking to recruit a flexible and service-oriented person with the...
Zurich