Mass Events Participants Relations Assistant - Outdoor Events (Internship)

Agencies Internships
Lausanne , Switzerland
Full Time
Competitive
14 / 12
The Participants Relation Assistant will be supporting the Outdoor Sports team working across the portfolio of 2020's mass events.

Full description

The Participants Relation Assistant will be working across the following events, within our Outdoor Sports team:

  • Harmony Geneva Marathon for UNICEF 2020
  • La Tour Geneva Triathlon 2020
  • 20km of Geneva by Geneva Airport 2020
  • Run Mate 2020
  • Possibly other events

Job Details

The role will encompass the following tasks:

  • Provide support to participants - manage the specific event mailbox, answer and return calls, reply to participant emails and answer queries
  • Assist with the management of the registration platform
  • Assist with the development of participant communication tools (participants guide/newsletters/social media)
  • Attend promo tours and other runner events periodically
  • Attend and organise trainning sessions for participants
  • Assist with the preparation of presentations, printing, and postage
  • Work on and maintain all of the client information databases
  • Support the Customer Sales & Services team in the preparation of event materials
  • Attend events and continue to be the point of contact for clients, welcoming clients and providing support about any questions they may have
  • Support on-event logistics to ensure optimum client experience (info point, bib pick- up, briefings, etc.)

This list is not exhaustive, and you will be required to manage any reasonable tasks as and when required.

Note: This role requires travel to national and international events.

Personal Specification

  • Fluent in French and English preferred and ideally in German
  • An interest in Outdoor Sports, especially running and triathlon
  • Excellent organisational skills
  • Excellent communication skills
  • Strong desire to provide excellent customer service
  • Ability to work alone and as part of a team
  • Willingness to learn
  • Flexible approach to problem-solving
  • Ability to remain effective and calm while working under pressure
  • A dedicated and enthusiastic approach
  • Ability to work on-site at events during long hours
  • Excellent database skills
  • Knowledge of Microsoft programmes essential (familiarity with Mac beneficial)
  • Driving Licence Mandatory

Terms for the Role

  • Mid-February 2020 (9 months)
  • Applicants MUST have a University/School agreement such as internship convention‚ during the entire duration of the internship
  • Monthly allowance: 800CHF (gross before any deductions are taken for state and federal taxes, insurance, etc.)
  • Holidays: 10 working days for a 6-months internship.
  • Benefits: OC Sport sponsors the full cost of a half card CFF card. The card entitles you to a 50% discount on all Swiss public transport (to qualify for a CFF card you must be living in Switzerland)
  • Office hours are between 9.00am and 6.00pm. During busy periods you may be expected to work evenings and weekends.
  • Travel, accommodation, and subsistence are covered for approved business travel, in line with current policies.

How to Apply

Your application MUST be in English, include a CV/Resume Additionaly, provide a small text where you:

  • Give us an example of when you demonstrated excellent customer service
  • Give us an example of a situation/experience you did where you were very pride of yourself
  • What sports do you enjoy and/or clubs are you involved in?

Application without a Scholar Agreement will not be considered

Make sure you answer each of the questions shown above, either in writing or a video, then email your application.

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