Language Manager

Key responsibilities

• Develop and coordinate of Language support services concept and align it with key stakeholders.
• Organise provision of Language support services during the FWC and supplementary events.
• Establish working relations with key stakeholders.
• Control and coordinate Language support layouts and equipment located at venues
• Participate in the relevant tender and procurement procedures to select Language support suppliers and interpretation equipment suppliers.
• Organise and control the efficient system of recruiting and training of language support staff and volunteers.
• Interact with all the Football World Cup customer groups and stands as the main contact with respect to the Language support services.
• Interact with all the Football World Cup internal functions and stands as the main contact with respect to the Language support services.
• Participate in the budgeting process and control the Language Support budget execution.
• Project reporting, post-Event debriefing for the Language Support project across all Venues.

Qualifications and experience

• A minimum experience of 4 years in Language support services at international sport events.
• Excellent customer service experience.
• High level of presentation and negotiating skills.
• Knowledge of event planning and event project management processes is an added benefit.
• Excellent communication skills – oral and written.
• Strong IT skill including MS Office (Word, Excel, Visio, PowerPoint).
• Must be fluent in English, other languages are an added benefit.
• Ability to work both independently and lead a team.
• Exceptional planning, organisational and administrative skills.
• Positive attitude, patience and persistence.
• Strong facilitation, negotiation and interpersonal skills.
• Flexibility when faced with ambiguity or constant change.