IT Support Technician (On behalf of CSCM)

Are you a current IT Support Technician who would love to work with Ipswich Town Football Club?

Are you a self-starter who wants to progress, have exposure to new and upcoming technology and work with a broad mix of technology?

CSCM are IT partners for Ipswich Town Football Club. We are seeking an IT Support Technician, who will be based full-time at Portman Road Stadium for Ipswich Town Football Club. There will be the need to travel to the training ground at Playford Road, as well as requirement, at times, to visit CSCM offices in the West Midlands for training and briefing.

Reporting to the CSCM’s Service Desk Manager, you will be heavily involved in the day-to-day onsite support issues for users and will be supporting in the functions of larger projects involving upgrades and changes, managed by CSCM.   

There will be opportunities to work on event & match day’s as well as supporting Ipswich Town at away events such as the Suffolk Show. The role will include providing support to users and third parties such as press and corporate guests. Due to the nature of the business working outside standard office hours will be required.

Your role will be varied and include: 

• Answer incoming support calls via the CSCM softphone app and you will be provided with a company mobile phone.
• Dealing with users on the telephone and in person to determine issues quickly and clearly.
• Managing personal helpdesk ticket queue ensuring ticket data is clear, concise and up to date.
• Providing excellent user service
• Assessing issues quickly, taking appropriate action and escalating to support team.
• Communicating closely with line managers on user issues
• Monitoring proactive systems for offline services and critical issues
• Meeting Service desk targets for quality and performance
• Variable match day support
• Making sure all documentations are kept up to date. 
• Other technical related duties

Why join us as our IT Support Technician? 

• New Technology: The opportunity to learn new skills and work with a team of professionals that have worked alongside football clubs for over twenty years. 
• Learning and development: You won’t stay stagnant, you will be constantly developing and growing your skills and capabilities with training and support, both internally and externally. 
• Career Progression: We operate a relaxed flat structure environment and you will have opportunities for career progression should you want.  

About you: 

Currently working as an IT Support Technician, our ideal candidate will be someone who enjoys interacting with others. You will have qualifications in Computer Science or related course with proven experience in an IT support function.   

• Windows Desktop Support
• Windows Server support
• Experience in virtualisation concepts and support including ability to troubleshoot Hyper V 
• Ability to deploy Cisco Networking devices and troubleshooting.
• Active directory – change passwords, update settings, create and delete users.
• Office 365- create new users, update email addresses, change forwarding, check mailbox sizes, general day-to-day troubleshooting issues.
• Excellent written and verbal communication skills 
• Strong ability to self-learn and progress general IT skills.
• Full UK Driving License

About Us:

• We are CSCM, an MSP who have been providing outsourced IT Solutions to various professional services, including the football industry, for over 25 years. As IT Partners to Ipswich Town Football Club, we provide whole IT solutions for the Club.
• As a forward-thinking business, constantly developing and moving forward with technology. We hand-pick the best technical innovations to create bespoke IT solutions that will transform the way a company, organisation, or business works.
• As an organisation, we support our local community and regularly take part in activities for charities, schools and colleges. 

If you would like to be part of our team and work in elite Football, then make an application and lets have a chat. 

If you are interested in applying for the role, to apply for the vacancy please click the ‘apply’ button below. Please note, applications should be sent directly to CSCM and not Ipswich Town Football Club.