ICT Videoconferencing Manager

Federations & Major Events
Full Time
12 / 12

Full description

Job information:

Division / Unit: Services / Information & Communication Technology
Contract type: Permanent
Start date: 01.02.2023
Location: Nyon

Main goal:

The Videoconferencing Manager will have to think, build, run, maintain and evolve the videoconferencing service offered at UEFA (from pre-production right through to post-production).

Key responsibilities:

- Assessing the current videoconferencing capabilities on the UEFA campus and presenting a multi-year plan for making the service more efficient and ensuring that it responds perfectly to UEFA's needs;
- Managing the delivery of a number of essential services supporting a wide array of in-studio, on-campus, hybrid, and remote video productions;
- Participating in the management of specialised AV equipment, its supporting systems and associated technologies, which involves helping to evaluate the equipment and making purchasing recommendations; coordinating preventive and routine maintenance; performing emergency troubleshooting and repairs, especially during live events; and maintaining inventory control;
- Acting primarily as Event Technical Director, as well as supporting and occasionally filling other operator roles (e.g. camera operator, video switcher, live stream and/or broadcast operator, lighting operator, audio, conferencing operator, etc.) as needed;
- Facilitating pre-production needs, which involves ascertaining internal project needs; determining, identifying and scheduling internal and external staffing resources; collaborating on the design of signal-flow diagrams, venue furniture and equipment layouts, runs-of-show and cue sheets; determining and scheduling equipment load-in and load-out;
- Managing, assisting with or carrying out the set-up and integration of equipment and services, including video cameras; production systems used for switching, distribution, recording, streaming, etc.; videoconferencing systems; intercom systems for FOH, event, production, and other crews; lighting and audio equipment;
- Managing all aspects of capturing, recording and transmitting UEFA's videoconference productions, video and images and facilitating post-production in line with industry-standard best practices using professional production software such as Adobe Premiere; this includes editing, mixing, and mastering; exporting and outputting video; encoding, formatting, uploading and distributing files as requested;
- Obtaining project approval and funding, including identifying stakeholders, working with the project team, conducting pilots and recommending go/no-go decisions;
- Liaising with vendors, developing strategies, workflows and rate cards for UEFA's internal projects, identifying competitive pricing for products and services and closing projects for billing;
- Identifying performance issues, interpreting trends (e.g. tracing network traffic), and identifying and implementing opportunities to improve system and application performance (e.g. automating manual system tasks);
- Updating and writing documentation, including project plans, operational procedures, troubleshooting tips and diagrams such as technical topologies;
- Working on complex specialised projects and performing videoconferencing, taking a similar managing role during UEFA events, including being responsible for producing remote multi-camera programmes, supervising field crews and managing technical aspects and the overall production approach, including all collateral;
This role will therefore require travel, as well as a flexible shift pattern owing to the variable schedule of video production and equipment use.


Experience required:
- At least 5 years' experience in video production, studio operations, event operations or a videoconferencing centre
- Experience in an AV, broadcast or ICT environment
- Experience managing highly demanding projects, including budgeting, staffing and maintaining relationships with business stakeholders

- Bachelor's or equivalent in a media-related field is desirable. A master's degree would be an asset.

- English / Proficient
- Any other languag is an asset

Additional requirements:
- Budget Management / Advanced
- Project Management / Proficient
- MS Office / Proficient
- Technical skills ont IT tools such as Adobe Creative Suite or AutoCad
- Overall functional and technical skill set, including business analysis and application development and support
- Strong interpersonal skills and a customer-oriented approach
- Attention to detail
- Ability to take ownership of decisions that lead the team and events to success
- Resilience and the ability to work in a high-pressure environment
- Strong planning and organisational skills, including the ability to manage multiple work streams simultaneously
- Ability to work under one's own initiative and to work remotely and/or travel for business purposes, including for medium to long periods


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