Guest Relations & Ticketing Assistant

Federations & Major Events
Switzerland
Full Time
Competitive
4 / 10

We are UEFA. The governing body of European football, passionate about growing the beautiful game.

The main goal of the Guest Relations & Ticketing Assistant is to provide support to the Guest Relations & Ticketing team in the planning and implementation of VIP invitation and ticketing processes for specific UEFA events. The Guest Relations & Ticketing Assistant must be a tech-savvy, highly service-minded professional. They will assist in the set-up of various ICT platforms, monitoring invitation processes, controlling data input and service bookings, and making sure procedures are followed to guarantee the best possible experience for UEFA's VIP guests.

Full description

Job information:

Division / Unit: Operations / Events
Contract type: Fixed Term
Start date: 01.01.2022
End date: 31.01.2023
Location: Nyon

Purpose:

  • Assisting with the management of UEFA's operational database (FAME) and supporting VIP administration for UEFA events
  • Ensuring all potential guest queries are addressed in the invitation management process
  • Assisting in planning the general invitation management process
  • Setting up and overseeing all invitations for specific events, including monitoring quotas
  • Liaising with the event leads to ensure the invitation management process and ticketing operations are in line with the overall guest experience as defined for the event
  • Liaising with the event lead to ensure VIP ticketing requirements are met, and reporting any open points or points of concern
  • Ensuring sufficient knowledge of specific events to answer any questions pertaining to the guest experience
  • Ensuring the services provided by the accommodation and transport teams corresponds to the guest data collected
  • Assessing, recording and communicating information on quotas and statistics when required
  • Acting as a key contact for UEFA target groups and their guest relations coordinators (GRCs) in relation to invitation, ticket management and operating system data entry
  • Preparing all event admin documentation
  • Preparing and helping deliver training for GRCs and information sessions for other internal and external stakeholders, including the production of relevant documentation
  • Managing day-to-day FAME maintenance and checking data relating to guest services
  • Supporting GRCs with their use of FAME and sharing best practices
  • Troubleshooting and answering questions related to the guest experience
  • Setting up VIP stands in FAME and defining target group splits
  • Managing the safe distribution of tickets and access devices at UEFA events
  • Ensuring change management processes are followed and supporting GRCs in this respect when required
  • Assisting with the development and implementation of all ICT platforms
  • Keeping up-to-date on technological solutions used in the event and ticketing industries
  • Being a creative force on the use of technology to enhance the VIP guest experience at UEFA events
  • Preparing post-event statistics
  • Supporting the VIP event lead with logistics, when required
  • Taking on support roles at events, as required


Requirements:

Experience required

  • From 1 to 3 years / working at a travel agency or in a guest relations role in event/hospitality management
  • Less than 1 year / working with ticketing operations or CRM systems


Education

  • College In hospitality or event management


Languages

  • English / Proficient


Additional requirements

  • CRM / Intermediate
  • MS Excel / Advanced
  • MS PowerPoint / Intermediate
  • Service-minded and solutions-oriented attitude
  • Experience working in ticketing would be a plus but is not mandatory
  • Any other language would be a plus but is not mandatory
  • Considerable travel to events is required
  • Proactive mindset, to anticipate and act


One-year contract with the possibility of a three-year extension.

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