GOP Stadium VIP Lounge Manager

Federations & Major Events
Qatar
Full Time
Competitive
31 / 08

FIFA and the Qatar LOC has created a new Joint Venture which will be responsible for the operational delivery of the FIFA World Cup Qatar 2022TM.

 

The Guest Operations Stadium VIP Lounge Manager’s ultimate goal is to ensure the highest standard of hospitality to local and international guests and dignitaries in the VIP lounge, coordinating and seamlessly integrating Guest Operations, Catering, and Catering Service Provider operations.

 

The Guest Operations Stadium VIP Lounge Manager also bears the responsibility of integrating FIFA/Q22

VIP Guest Experience and Host Country “Qatar Hospitality Vision” at all stadiums.

Full description

Key responsibilities
  • Representing FIFA/Q22 Guest Management in the V/VIP Stadium Hospitality Lounges
  • Acting as the perfect host, the V/VIP Lounge Manager shall meet clients’ expectations, anticipate their needs, and ensure a unique and memorable experience is offered to all guests
  • Managing the hospitality and entertainment suppliers’ task & deliverables (i.e. service implementation, quality insurance)
  • Supervising and coordinating the development and implementation of the VIP Stadium Hospitality Concept (gifts, branding, decoration, entertainment, VIK activations and F&B) according to FIFA's and Host Country event vision at all stadiums
  • Executing the operational checklists on Match Day (i.e. food display, space cleanliness, room temperature, staff appearance)
  • Act as first point of contact for all infrastructure and technical questions for catering and hospitality providers in the V/VIP lounges
  • Deliver onsite training sessions and daily briefing for all staff suppliers and volunteers working in the V/VIP Lounge
  • Work closely with all team members to align on all logistical requirements
  • Participate in weekly team meetings to align and escalate issues to GOP Stadium Manager
  • Coordinate and maintain a strategic overview of the V/VIP Lounge activities during tournament time
  • Troubleshooting on ground and efficiently reporting incidents via the online reporting tool

Qualifications

  • Bachelors or Masters’ Degree in Management, Sport Management/Business, Marketing & Communications, Hospitality ideal

Experience:

  • 5+ Years Hospitality and Guest Management Experience, with Project Management and Operational Experience
  • Familiarity with V/VIP environment, high-end hospitality, and Guest Management

Skills:

  • English fluency – spoken and written (required) Arabic fluency – an advantage
  • Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project) Planning software and online collaboration tools (an asset)
  • Good understanding of organisational processes and policies Ability to shape and deliver operational excellence in teams Strong verbal and written communication skills
  • A collaborator who is able to foster good working relationships Excellent organisational and planning skills
  • Good networking skills
  • Time management and the ability to prioritize a varied workload
  • Good understanding of budgets and financial management

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