Event Transport Target Group Operations Specialist

Federations & Major Events
Switzerland
Full Time
Competitive
23 / 08
UEFA Event Transport is responsible for planning and implementing transportation services and parking operations for the UEFA EURO, club finals and corporate events, such as draws and the annual UEFA Congress. 

Full description

Job information:

Division / Unit: Operations / Events
Contract type: Fixed Term
Start date: 01.09.2022
End date: 31.08.2024
Location: Nyon

Main goal:

UEFA Event Transport is responsible for planning and implementing transportation services and parking operations for the UEFA EURO, club finals and corporate events, such as draws and the annual UEFA Congress. The Event Transport Target Group Operations Specialist liaises with various stakeholders, including target group owners, domain leaders and service providers, to establish the operational basis for delivering transportation services for a variety of events.

The incumbent leads the planning of event transport services for the key target groups, understanding and translating target group service requirements into structured and concise service level agreements, which serve as the basis for the provision of event transport services at various UEFA events. Through close collaboration with EURO 2024 GmbH, the Event Transport Target Group Operations Specialist develops and runs training for the event transport delivery staff, including on operational readiness

Key responsibilities:

- Creating and consolidating all event transport service level agreements for the events in scope;
- Defining and implementing standard operating procedures (SOP) with regard to any guest-facing transport operations at hotels, training centres and other locations;
- Creating the project's training strategy and schedule;
- Taking overall responsibility for running train-the-trainer initiatives to decentralise project SOPs, processes and communication lines among the broader event transport team;
- Leading and delivering the event transport operational readiness training programme;
- Working with internal and external stakeholders to ensure service level consistency across events;
- Attending and presenting at internal and external stakeholder meetings.


Profile:

Experience required:
- from 4 to 6 years' experience in complex project management ideally in a multicultural environment;
- from 1 to 3 years' experience leading a team; previous experience in the event transport, venue management or access management sectors would be an asset
- from 1 to 3 years' experience working on large-scale sports events would be a strong asset

Education:
- Bachelor's degree or equivalent, ideally relating to transport, logistics or supply chains

Languages:
- English / Proficient

Additional requirements:
- Budget Management / Advanced
- MS Office / Proficient
- Project Management / Advanced
- Willingness to provide individual support and foster a collaborative environment within the team
- Ability to find simple solutions in complex environments
- Interest in developing and implementing new processes and procedures
- Interest in incorporating new technologies into the work environment
- High attention to detail and commitment to excellent delivery


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