EURO 2020 Hotline Coordinator

Federations & Major Events
Nyon , Switzerland
Full Time
Competitive
11 / 10
Help to develop and apply an accreditation hotline procedure specifically for the tournament and plays a leading role in the detailed planning for the delivery of the accreditation hotline concept.

Full description

JOB INFORMATION
Division / Unit: Operations / Venue Operations
Contract type: Fixed Term
Start date: 01.10.2019
End date: 15.07.2020
Location: Nyon

MISSION
In 2020, the UEFA EURO will celebrate its 60th anniversary. To celebrate this milestone, the tournament will be played out in 12 different European cities – bringing the EURO closer to the fans and celebrating the best of European football and culture. To make this all possible, we need fantastic, dedicated people in all sectors.
The Hotline Coordinator helps to develop and apply an accreditation hotline procedure specifically for the tournament and plays a leading role in the detailed planning for the delivery of the accreditation hotline concept.

KEY RESPONSIBILITIES
• Taking a leading role in planning, developing and applying the accreditation hotline procedure;
• Helping to implement the accreditation concept;
• Managing the accreditation hotline and provide first-level troubleshooting;
• Recruiting, training and managing a team of accreditation hotline assistants;
• Working closely with the whole Accreditation team at all levels to ensure a smooth, integrated process for all accreditation operations;
• Supporting the team and management as necessary;
• Taking the lead in and delivering any accreditation sub-projects;
• Any other duties/events as defined by management.

PROFILE OF SUCCESSFUL CANDIDATE
Experience required:
- from 1 to 3 years / in a relevant field
(in an international company/organisation a major advantage)
- from 1 to 3 years / in project or customer-relation management
- less than 1 year / in a call centre
Education:
- Bachelor's or equivalent qualification in project management, customer relations, international business or similar field
Languages:
- English / Proficient

Additional requirements:
- MS Excel / Advanced
- MS Outlook / Proficient
- MS PowerPoint / Advanced
- MS Word / Advanced
- Project Management / Advanced
- Excellent spoken and written communication skills
- IT software packages and tools
- Experience with databases
- Conflict and issue resolution skills
- Able to work well under pressure
- Multitasking
- Attention to detail
- Good time-management
- Service-oriented
- Positive and solution-minded attitude
- Assertive personality
- Meticulous
- Team player
- Willing to work long, irregular hours
- Knowledge of any other languages of the Euro 2020 host countries would be an asset

DIDN'T FIND YOUR IDEAL JOB?

If you didn’t find your ideal job create a job alert and get notified as soon as jobs matching your ambitions go live.

DIDN'T FIND YOUR IDEAL COURSE

If you didn’t find your ideal course create a job alert and get notified as soon as courses matching your ambitions go live.

DIDN'T FIND YOUR TRAINING PROGRAMME?

If you didn’t find your ideal training programme create a programme alert and get notified as soon as programmes matching your ambitions go live.

USERS WHO VIEWED THIS ALSO VIEWED

Event Logistics Coordinator

Be the main interface and responsible for Team Wear, this includes the correct capture of demand and the...
Zurich

UEFA Academy Management & Promotion Assistant

The Management & Promotion Assistant ensures that people and organisations that could greatly benefit from...
Nyon

Internships – Volleyball, Basketball, Netball or Football Development Aid m/f

With us you can expect more than a normal internship. We are looking for sports enthusiasts and change makers...
Mwanza

EURO 2020 Accreditation Background Screening Assistant

Assisting in planning, developing and implementing the background screening procedure in the host countries
Nyon

Ticketing App Content & Testing Assistant

Coordinate the mobile ticket app content, tests the new releases from the supplier and provides general support...
Nyon

Commercial Operations Coordinator

Organise the commercial operations rights delivery at all season matches of UEFA Champions League
Nyon

EURO 2020 Concessions & Catering Programs Coordinator

Support the F&B Concessions Manager in the project management and operational implementation of the...
Nyon

Sponsorship Manager (Club Competitions)

Responsible for assisting with the development of the club competition sponsorship framework (sales policy,...
Nyon

ICT Product Owner

Responsible for meeting with key clients, compiling their business needs and translating those needs into the...
Nyon

Personal Assistant

Work closely with the Marketing Director, providing efficient and independent support, delivering a high level...
Nyon

People who applied here also applied to

Olympic Games and Major Events Coordinator (100%)

The Olympic Games and Major Events Coordinator will be responsible for supporting the excellent delivery of all...
Aigle