Dublin Ticket Centre Coordinator

Federations & Major Events
Dublin , Ireland
Full Time
Competitive
6 / 03

Ticket Centre Coordinator required for UEFA Euro 2020 tournament in Dublin.

Full description

Job information

UEFA EURO 2020 Project: Ticketing

Job title: Dublin Ticket Centre Coordinator

Fulltime: 100%

Start date: 10/05/2021

End date: 01/07/2021

Project mission

The mission of Ticketing (TICK) is to maximize ticketing revenues and optimize attendance at all matches through a fair and transparent system, which provides value for money for all spectators in a safe and festive environment. There will be no ticket sales at outlets on-site in host cities; the ticketing team on-site will mainly focus on the troubleshooting of possible issues, the delivery of excellent customer service and the implementation of the mobile ticket project. EURO2020 will be the first UEFA EURO tournament with mobile ticket technology implemented, meaning there will be heightened visibility and interest in the ticketing operations on-site. The LOS Ticket Centre Coordinator has the overall responsibility for the Ticketing Centre in their venue including staff, customer service, stakeholders, processes and facilities. Additionally, the Ticketing Centre Coordinator may be involved in supporting and troubleshooting ticketing operations at the outer security perimeter. This position is reporting to the Ticketing Manager and Ticketing HQ Team.

Key responsibilities

Communication and cooperation

  • Collaborate closely with the LOS Venue Ticketing Manager
  • Main contact for the Ticketing Centre
  • Close collaboration with other projects: Safety, Security and Service (SSNS), and Spectator Services & Relations (SPEC), Information & Communication Technology (ICT)

Training of other staff members and/or volunteers

  • Conduct training of Ticketing Centre volunteers
  • Prepare the documentation used for the training of Ticketing Centre volunteers
  • Translation of training materials to the local language if required
  • Monitor the activity of volunteers and report any issue to Volunteer management
  • Provide ticketing training to stakeholders involved in managing the access of spectators (including stewards and security staff)

Event-time responsibilities

  • Preparation, set-up and dismantling of the Ticketing Centre
  • Ensure smooth running of the Ticketing Centre
  • Stock management
  • Ensure an excellent customer service to the fans
  • Deliver first level troubleshooting related to the ticket collection process/mobile ticketing
  • Support other ticketing activities during match days as required (ticket check and activation at security points, troubleshooting outside stadium)
  • Supervise the management of the facilities and queues
  • Manage ticketing centre volunteer related issues

Administration

  • Submit daily reports and debriefs according to the provided guidelines and deadlines to the LOS Venue Ticketing Manager and Ticketing HQ Team
  • Prepare post-tournament reports

Profile of successful candidate

Must-have requirements

  • 2 years’ experience in customer facing environment (for example: event ticketing, transport, international festivals, tourist agencies)
  • Experience in a supervisory position
  • 1-year experience in ticketing for international events
  • Experience working with ticketing software (super user): troubleshooting ticket and spectator issues
  • Full professional proficiency in English (oral and written)
  • Experience managing different facilities and maintenance, queues, volunteers and staff
  • Ability to multi-task, handle pressure and deadlines
  • Ability to motivate other people, stay positive, organized, service-oriented and resistant to stress
  • Good knowledge of mobile devices and applications – quick learner
  • Ability of work extra hours during match days and match day preparations

Additional requirements

  • University degree
  • Communication proficiency in the local language of the venue considered as a big asset, good knowledge of other languages is a plus
  • Problem solving attitude
  • Previous experience in sports event organisation or knowledge of the venue is an asset
  • Experience in working with volunteers

** Due to the high volume of applications, we will only be able to contact candidates that will be shortlisted for interview **

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