Customer Experience Assistant

London , United Kingdom
Full Time
26 / 06

We're LimeLight Sports, the UK's leading sports marketing agency, and we're currently recruiting for multiple Customer Expereince Assistant roles to join our team on fixed term contracts to the end of October.

Full description

  • Join the UK’s leading sports marketing agency
  • Work with a team who are passionate about sport and the active world
  • Enjoy a fast-paced role working on some of the UK’s leading sports events
  • Great learning and development opportunities

Who we are:

We are LimeLight - the sports marketing agency that unlocks the power of participation. We deliver high-energy campaigns and memorable experiences, with measurable results. Helping our clients draw in new audiences and build a deeper sense of trust, confidence and connection.

LimeLight has been a pioneer in participation sport for more than 30 years. Together, we have created some of the world’s biggest and most iconic participation sport experiences. We work with many different partners, brands and audiences on a diverse range of campaigns and projects. We are the leaders in high-energy and unforgettable campaigns with the results to prove it.

We are currently recruiting for Customer Experience (CX) Assistants to join our team on fixed term contracts to the end of October.

The Role

As a CX Assistant you are the customer representative within LimeLight Sports. You are responsible for being the first point of contact for participants who have entered, or wish to enter, the events we deliver. You will work across multiple campaigns and are an integral part of the team and the successful running of a campaign.

You report into the CX Executive and are responsible for handling, and responding to, customer queries by phone and email, in a timely and efficient manner. You are confident in making pro-active outbound calls to participants and you are comfortable handling data and undertaking analysis on assigned campaigns.

What you’ll need:

  • Pro-active and can-do attitude
  • Customer first driven mindset and an aptitude for data and technology
  • A strong desire and passion for excellence within customer service
  • Excellent verbal and written communication skills
  • Experienced Microsoft Excel user
  • Excellent organisational and administrative skills
  • Strong attention to detail
  • Ability to multi-task and prioritise
  • The ability to stay calm under pressure
  • Good time management skills
  • A passion for participation sport

A bit more about us:

Our team is instrumental in our success and we recruit like-minded people who have a passion for the active world and embody our five guiding principles of One Team, Do The Right Thing, Push the Boundaries, Walk in their Shoes and Strive for Greatness. These principles guide our everyday working lives from how we communicate, how we interact with each other and the decisions we make.

We currently have a work from home policy, in line with current Government guidance until at least mid-May. When restrictions allow, we will return to working from our office in SE1 with some flexibility for home working where applicable.

To Apply:

To apply please send your CV along with a cover email outlining why you are right for this role.


If you didn’t find your ideal job create a job alert and get notified as soon as jobs matching your ambitions go live.


If you didn’t find your ideal course create a job alert and get notified as soon as courses matching your ambitions go live.


If you didn’t find your ideal training programme create a programme alert and get notified as soon as programmes matching your ambitions go live.


Personal Assistant

We have an exciting new position within our Participation Directorate to join the LTA as the new Personal...

Sponsorship Sales Manager/ Executive

22 Marketing are looking to hire a Sponsorship Sales Specialist to work on our Rights Holder relationships and...

Event Manager (Fixed Term)

LimeLight Sports is delighted to be recruiting for an Event Manager to join it's team on a fixed term basis...

Broadcaster Servicing Manager

To support our Commercial Division, FIFA is looking to recruit a customer service and solution oriented person...

U21 Assistant Head Coach

Reporting into our U21 Head Coach, you will be responsible for building a winning England U21 team that...

Senior CRM and Digital Executive

This role will be primarily based at Wembley Stadium and a phased return to the office is currently due to...

Transport Coordinator – City Flow/Public Transport

The Transport Manager – Spectator Flow and Public Transport is responsible for the coordination and...

Spectator Services Venue Manager

The Spectator Services (SPS) function mission is to make all the FIFA World Cup Qatar 2022 Qatar 2022...

Major Events Customisation Manager

OnePlan is looking for an experienced event professional to manage the customisation process for Major Events,...

Route Event Coordinator

The Queen's Baton Relay (QBR) is a prestigious part of the Commonwealth Games in which the Route Event...