
Application Coordinator
Federations & Major Events
Doha
,
Qatar
Full Time
Competitive
24 / 03
The Application Coordinator is responsible for aligning FIFA World Cup Qatar 2022 LLC Projects requirements to the FIFA solutions and applications, addressing all the pre-tournament and Tournament needs to the relevant FIFA team and following up all phases until operation at the venues/sites.
Full description
Key Responsibilities
- Gather all business requirements and needs from business units related to the role assigned applications.
- Analyze, understand and assess all business / Operations requirements, processes and needs.
- Ensure all IT related needs (from the business point of view) are captured and analyzed, identifying and addressing all gaps of the relevant applications.
- Determine and identify the best technology solution to fulfill business requirements & needs to achieve their goals and execute their business strategy.
- Initiate projects, manage MS plans and execute until successful delivery.
- Fit the application solution into the organization Enterprise Architecture.
- Identify and design the integration points with other system and achieve them in coordination with other applications coordinators.
- Perform the applications data configuration and set up.
- Perform system integration test & user acceptance test (SIT,UAT) in coordination with business owner
- Liaise with business / operations areas and FIFA application teams / suppliers for providing training, Handover, User manuals.
- Manage the system implementation and go live, post go live review and monitoring.
- Coordinate with FIFA IT counterpart on the delivery of FIFA Applications for the related area.
- Assess and evaluate the existent/new systems technical capabilities and features to determine the acceptance percentage and degree of coverage of the requirements.
- Conduct application needs assessments and plan the delivery of suitable services to all FIFA World Cup Qatar 2022 LLC departments according to contractual obligations and agreed level of service.
- Map overlaps and gaps from IT projects and FIFA application landscape, ensuring alignment between Q22 projects/areas and FIFA application teams.
- Work with vendors and suppliers to deliver the technology solutions and application/vendor selections.
- Develop progress, risk and issue management regular report according and keep counterpart aligned.
- Ensure the implementation of policies, standards and procedures established by FIFA.
- Liaising & communicating with all the parties to implement the functional requirements
- Responsible for Quality assurance of the solutions.
- Support, trouble shooting, problem solving and root cause analysis of issues.
- Ensure that your IT application related services are being tracked in the ITSM and supported as per SLAs, as part of the IT support model.
- Responsible for the Release management with the FIFA application teams and suppliers.
- Ensure positive attitude and good relationship with all the parties and stakeholders.
- Any other duties that may be required.
Qualifications and Experience
- University degree or similar higher education, in Information Technology, Telecommunications, Computer Science or related field
- Strong IT skills and knowledge, especially in Applications, EA and Cyber Security
- Technology certifications such as PMP, service management certifications, e.g. Agile, ITIL Foundation
- A minimum experience of 6-8 years in Information Technology.
- Experience in Project Management is a must
- Experience in provision of technology services for major events thru all SDLC phases
- Experience in sport systems configuration, Set up, Testing, Training
- Experience in EA and system integration is a must
- Experience working on the gap analysis based on AS-IS, To-Be processes and proposed changes for process improvements
- Experience in business analysis and converting Business Process Modelling into solutions to be developed
- Experience in systems analysis and solution architecture
- Experience in Version Control, Release management
- Experience in change management process
- Experience in management of suppliers, vendor selections
- Experience in trouble shooting, follow up and solving issues
- Experience and knowledge in sport events products is a must (For ex. Logistics, Workforce, Accommodation, Accreditation, Ticketing, Hospitality, Assets Managements, Spectators, Team services, etc)
- Good communication skills
- Good analytical skills and problem solving skills
- Fluency in English is essential. Fluency in Arabic is an asset.
- Team Player, willing to work to tight timelines
- Positive attitude, patience and persistence.