Application Coordinator

Key Responsibilities

• Gather all business requirements and needs from business units related to the role assigned applications.
• Analyze, understand and assess all business / Operations requirements, processes and needs.
• Ensure all IT related needs (from the business point of view) are captured and analyzed, identifying and addressing all gaps of the relevant applications.
• Determine and identify the best technology solution to fulfill business requirements & needs to achieve their goals and execute their business strategy.
• Initiate projects, manage MS plans and execute until successful delivery.
• Fit the application solution into the organization Enterprise Architecture.
• Identify and design the integration points with other system and achieve them in coordination with other applications coordinators.
• Perform the applications data configuration and set up.
• Perform system integration test & user acceptance test (SIT,UAT) in coordination with business owner
• Liaise with business / operations areas and FIFA application teams / suppliers for providing training, Handover, User manuals.
• Manage the system implementation and go live, post go live review and monitoring.
• Coordinate with FIFA IT counterpart on the delivery of FIFA Applications for the related area.
• Assess and evaluate the existent/new systems technical capabilities and features to determine the acceptance percentage and degree of coverage of the requirements.
• Conduct application needs assessments and plan the delivery of suitable services to all FIFA World Cup Qatar 2022 LLC departments according to contractual obligations and agreed level of service.
• Map overlaps and gaps from IT projects and FIFA application landscape, ensuring alignment between Q22 projects/areas and FIFA application teams.
• Work with vendors and suppliers to deliver the technology solutions and application/vendor selections.
• Develop progress, risk and issue management regular report according and keep counterpart aligned.
• Ensure the implementation of policies, standards and procedures established by FIFA.
• Liaising & communicating with all the parties to implement the functional requirements
• Responsible for Quality assurance of the solutions.
• Support, trouble shooting, problem solving and root cause analysis of issues.
• Ensure that your IT application related services are being tracked in the ITSM and supported as per SLAs, as part of the IT support model.
• Responsible for the Release management with the FIFA application teams and suppliers.
• Ensure positive attitude and good relationship with all the parties and stakeholders.
• Any other duties that may be required.

Qualifications and Experience

• University degree or similar higher education, in Information Technology, Telecommunications, Computer Science or related field
• Strong IT skills and knowledge, especially in Applications, EA and Cyber Security
• Technology certifications such as PMP, service management certifications, e.g. Agile, ITIL Foundation
• A minimum experience of 6-8 years in Information Technology.
• Experience in Project Management is a must
• Experience in provision of technology services for major events thru all SDLC phases
• Experience in sport systems configuration, Set up, Testing, Training
• Experience in EA and system integration is a must
• Experience working on the gap analysis based on AS-IS, To-Be processes and proposed changes for process improvements
• Experience in business analysis and converting Business Process Modelling into solutions to be developed
• Experience in systems analysis and solution architecture
• Experience in Version Control, Release management
• Experience in change management process
• Experience in management of suppliers, vendor selections
• Experience in trouble shooting, follow up and solving issues
• Experience and knowledge in sport events products is a must (For ex. Logistics, Workforce, Accommodation, Accreditation, Ticketing, Hospitality, Assets Managements, Spectators, Team services, etc)
• Good communication skills
• Good analytical skills and problem solving skills
• Fluency in English is essential. Fluency in Arabic is an asset.
• Team Player, willing to work to tight timelines
• Positive attitude, patience and persistence.