Accommodation Manager

Federations & Major Events
Doha , Qatar
Full Time
Competitive
19 / 12

FIFA and the Qatar LOC has created a new Joint Venture which will be responsible for the operational delivery of the FIFA World Cup 2022™.

 

The Accommodation Manager should collaborate with the Senior Accommodation Manager in setting deadlines, operating plans, policies & procedures and deliverables.  He/She must assist in researching and procuring the targeted accommodation inventory predetermined by the FIFA Requirements.

Full description

Key responsibilities:

  • Assist the development of Accommodation Operating Plans, policies and procedures
  • Support the senior management in the finalization of the Accommodation Allotment Plan
  • Supervise the reservation system
  • Propose and manage day to day process of confirming allocation and accommodation details with FIFA constituent groups
  • Develop a contingency plan for alternative accommodation areas
  • Negotiate with suppliers effectively and analyze business requirements to get the best quality and cost optimised decisions
  • Search the market for the best quotes that can be provided to the organisation (FIFA/JV); maintain records for all provided proposals and share results with Senior Management for final decisions on confirming hotels
  • Establishing close relationships and contracts with hotels, for all different user groups for the tournament period; ensuring that each user group receives the requested level of service
  • Liaising with other departments within the organisation/Host Country to meet all event participants’ expectations.
  • Manage the portfolio of hotel offers
  • Develop, maintain and update internal processes and procedures
  • Gather local market feedback on a regular basis and report to Senior Management
  • Supplier relationship management, liaison, negotiations, booking and control
  • Managing all hotel inventories across the Qatar 2022 event, prior to event and on a day to day basis
  • Establish an understanding of the terms and conditions of the standard hotel agreement and the contractual obligations for the tournament
  • Support the establishment of most appropriate proposal to comply with the relevant accommodation strategy
  • Supporting FIFA Accommodation with delivery of relevant service levels
  • Collect and manage the contractual data from the Qatar Hospitality Industry
  • Ensuring accurate and regular communication flow and transparency with the hotel industry
  • Maintaining and ensuring regular communication flow with dependent projects
  • Assist in planning and delivery of necessary workshops with local market and relevant stakeholders
  • Maintaining regular communication with Host Country Accommodation projects
  • Any other duties that may be assigned

Qualifications and experience:

  • A minimum experience of 6-7 years in the hospitality industry, preferably hotel management at sport events
  • Proven track record in managing complex projects
  • University degree in appropriate subject (or adequate training/vocational education)
  • Excellent customer service experience
  • High level of presentation and negotiating skills
  • Excellent communication skills – oral and written
  • Strong IT skill including MS Office (Word, Excel, Visio, PowerPoint)
  • Must be fluent in Arabic and English, written and spoken, other languages are an added benefit
  • Ability to work with a team and independently
  • Exceptional planning, organisational and administrative skills
  • Positive attitude, patience and persistence
  • Knowledge of event planning and event project management processes
  • Strong facilitation, negotiation and interpersonal skills
  • Flexibility and adaptability when faced with ambiguity or constant change
  • Excellent ability to work under pressure

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