ironman enhanced banner

Athlete Services Coordinator (France)

Location Nice, France
Posted 18/04/2019
Closes 18/05/2019
Sector Agencies & Sponsors
Function Coaching & Sports Development, Technical & Elite Performance
Contract Type Permanent
Hours Full Time
Salary Competitive

Job Description

About US

A Wanda Sports Holdings company, IRONMAN operates a global portfolio of events that includes the IRONMAN® Triathlon Series, the IRONMAN® 70.3® Triathlon Series, 5150™ Triathlon Series, Iron Girl®, IRONKIDS®, six of nine International Triathlon Union World Triathlon Series races, road cycling events including the UCI Velothon Majors Series, mountain bike races, premier marathons and other multisport races. IRONMAN’s events, together with all other Wanda Sports Holdings events, provide more than 680,000 participants annually the benefits of endurance sports through the company’s vast offerings. The iconic IRONMAN® Series of events is the largest participation sports platform in the world. Since the inception of the IRONMAN® brand in 1978, athletes have proven that ANYTHING IS POSSIBLE® by crossing finish lines at the world’s most challenging endurance races. Beginning as a single race, IRONMAN has grown to become a global sensation with more than 260 events across 44 countries.

Athlete Services France Coordinator (m/f/d)

The Athlete Services team are responsible for overseeing the entire athlete experience (including side events), from the setup of on-line registrations, athlete queries, website management, bib allocations, athlete communication mails, registration onsite, athlete welfare and the awards ceremony. They must work closely with Functions manager, Race Directors, Partnership team managing Expo, Operations team, Timing company, Race referee, Announcers, Marketing team and Medical team to ensure a smooth experience for athletes.

Key Responsibilities

  • Day to day athlete enquiries and services, answering emails and phone calls
  • Set up Event registration forms in Active, manage entries and the athlete database
  • Manage Charity and Partner entries
  • Maintain the website
  • Compile the Athlete Guides and Race Briefings
  • Assist with bulk ordering (Medals, Backpacks, T-shirts and so on)
  • Order all athlete registration supplies for IRONMAN, IRONKIDS and Iron Girl events
  • Provide relevant content for athlete mailings and communications
  • Assist on social media updates when required or have information to be announced
  • Generate weekly statistics
  • Design and execute the registration experience onsite from start to finish
  • Plan and execute welcome/pasta party entertainment and presentation
  • Execute slot allocation ceremony
  • Work with announcers, timing and referee in advance of the event and during event
  • Assist with Swim Start and Swim Clearance

  • Attend the following Events: 
  • 16/06/2019       IRONMAN 70.3 Les Sables d’Olonne
  • 30/06/2019       IRONMAN France
  • 24/08/2019       IRONMAN 70.3 Vichy
  • 25/08/2019       IRONMAN Vichy
  • 07/09/2019       IRONMAN 70.3 World Championship in Nice
  • 26/10/2019       Marathon de Bordeaux


This job specification should not be regarded as exclusive or exhaustive. It is intended as an outline of the areas of activity and will be amended considering the changing needs of the organisation.

Skills and Competencies

Essentials Skills and Competencies

  • High level of customer service
  • Strong interpersonal skills
  • Ability to work well in high pressure environments
  • Attention to detail
  • Problem solving ability
  • Team player
  • Excellent verbal and written communication skills in French and English
  • Excellent organizational and time management skills
  • Enthusiasm for sport required; knowledge of triathlon preferred but not essential

Desirable Skills and Competencies

Comprehensive understanding of

  • Active
  • Dynamics 365
  • CRM
  • Excel
  • Sitecor

A contract will be made on the basis of a full-time employment and for an indefinite time period. We look forward to receiving your application and CV including your notice period.


IRONMAN Limited are the organisers of IRONMAN events in the UK and Ireland.

Insight content to support your application