Director of Hospitality EPICURE, MCG - Spotless

East Melbourne, Australia
Salary to attract high quality applicants
15 Mar 2019
14 Apr 2019
Contract Type
Full Time
  • Australia's most iconic sport venue
  • Manage hospitality, corporate and event operations
  • Stakeholder, staff and operational management focus

Spotless is the leading provider of integrated facilities services across Australia and New Zealand. Spotless provides more than 100 integrated services, with a team of 36,000 exceptional people delivering tailored solutions for over 1,000 clients. Spotless Food Service operates with market specialisation targeted at specific groups of customers. Hospitality and Retail Catering aligns food and beverage service with either the EPICURE brand or the client’s brand, capitalising on the integral role catering plays in enhancing the experience for patrons attending major sporting events, stadiums and conventions and exhibitions.

Cultivating a premium taste in food, beverage and entertaining, EPICURE offers event and function facilities to a broad selection of clientele. EPICURE prides itself on the delivery of contemporary restaurant quality food, beverage and service for 14 premium venues across the country including the Melbourne Cricket Club (MCC).

The Melbourne Cricket Ground (MCG) is one of the world's greatest sporting arenas and one of Australia’s most significant cultural precincts. It’s a place rich in history, where memories are made and childhood dreams come alive. With exceptional facilities, luxurious internal design, and breath-taking views for all patrons, the MCG is an iconic sporting, function and events venue.

The Director of Hospitality is a senior position managing and directing EPICURE’s MCG operations and  is responsible for leading and developing EPICURE’s team of passionate hospitality and event professionals based at the MCG.

The Director of Hospitality is the key person responsible for ensuring a close working relationship with the MCC, building a culture consistent with the MCC’s values and most critically, a single team approach with club management and stakeholders. As a leader within the EPICURE business you will be responsible for learning and leveraging the mature systems, procedures and assurance that come from the broader EPICURE business that underpin the consistent delivery of customer service at the MCG.

To be considered for this role you will have a distinguished career in hospitality, stadium, corporate and venue management, with a demonstrated commitment to delivering first class food and beverage and customer service, including insights into the world’s best practice innovation that enhances customer experience. You will have proven experience in the planning, execution and achievement of Business Plan goals and financial performance whilst actively utilising KPIs to analyse and drive performance across the business. You will be a respected, dynamic leader with proven ability to influence and negotiate with a wide variety of stakeholders whilst managing, mentoring and developing staff to optimise outcomes across whole-of-business with a focus on the health, safety and wellbeing of a diverse workforce.

This is an exciting opportunity to deliver an exceptional hospitality experience within Australia’s most iconic sporting venue!

This is a salaried position operating in a dynamic service environment.  As such operational conditions and client demands will dictate hours of work. The Director of Hospitality is expected to be on duty for the majority of match days including evenings and weekends.

Given the profile of the role and responsibilities, applications from non-residents will be considered.