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Guest Operations Senior Manager

Location Zürich, Switzerland
Posted 07/12/2018
Closes 20/12/2018
Sector Federations & LOCs
Function Events & Operations, Ticketing, Hospitality & Protocol
Contract Type Permanent
Hours Full Time
Salary Competitive

Job Description

In order to support the Tournaments & Events Division, FIFA is seeking a proactive and service-oriented

Guest Operations Senior Manager

Your duties

  • Defining and developing the implementation strategy, tools and operational plans for the seamless provision of event services (e.g. Travel, Transport, Accommodation, Hospitality) to FIFA guest groups at a wide range of events (tournaments, draws and corporate events)
  • Ensuring scoping, planning and running of efficient guest operations including the training and management of service providers and required event workforce
  • Coordinating and maintaining a strategic overview of all guest operations across all FIFA tournaments and events and agree on the level of cross functional service delivery, operational and budget alignments
  • Planning and coordinating specific assigned events in accordance with the project outline and defined standards and procedures
  • Advising and supporting the Local Organising Committee or agency with regard to the implementation of FIFA guest operations
  • Keeping an open understanding and relation with relevant departments in FIFA and where applicable with Governmental agencies within host countries in order to align potential different programmes
  • Implementing, wherever necessary, the structure and organisation on site, for short-term and long-term periods

Our requirements

  • Extensive relevant work experience in guest operations and event services, including airport, transport, accommodation and security operations; knowledge of its respective methodologies, planning and controlling tools
  • Six to eight years’ experience in planning and leading in a guest-related service environment
  • Four to six years’ experience of on-the-field event operations experience ideally within a sport/event organisation or in a mega project, preferably a world-class sporting event
  • Fluency in English and one more FIFA language required (French, German or Spanish)
  • Strong project management skills
  • Exceptional attention to detail
  • Team player with a high level of accountability
  • Willingness to travel occasionally

You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organisation, please visit our FIFA career website and submit your online application in English (motivation letter, CV, diplomas and reference letters).

Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zurich, Switzerland

Only direct applications via our applicant tracking system will be considered (no agencies or applications via email/post please).


The Fédération Internationale de Football Association is the international governing body of association football, futsal and beach soccer.

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