Spectator Services Area Leaders

United Kingdom
06 Dec 2018
21 Dec 2018
Contract Type
Full Time


We’re introducing an exciting role to support with the delivery of the Spectator Services operations at Tournament time, ensuring that the spectator is at the heart of every matchday experience.


Spectator Services (SPS) is one of the largest and most visible workforces, performing numerous roles across the Cricket World Cup tournament. Commonly known as the ‘face of the tournament’, SPS are generally the first welcome at the Transport Hubs and the final farewell to spectators on their journey home.

SPS aims to ensure all Spectators have a fantastic tournament experience whilst fundamentally influencing the successful event of the tournament. The primary responsibility of SPS is to ensure a positive, interactive and quality spectator experience at all Cricket World Cup tournament venues and cities by providing a warm welcome, friendly interaction and directional guidance along the walking routes, at venues and within the fanzones.


In 2019, England and Wales are set to host the ICC Cricket World Cup for the fifth time and you could be part of it. As the flagship event on the international cricket calendar, it will be the stage for the world’s best players for six weeks of enthralling cricket. You would become a member of a small but hardworking team that is striving for excellence in everything they do.


  • Connect with the world – Engaging new and existing audiences to grow the fan base and inspire the next generation of fans and players, whilst supporting key partners to activate.
  • Entertain the world – Creating an unrivalled and unique experience for the fans and players with cricket at its heart; the most engaging cricket event ever.
  • Inspire the world – Using the power of the event, the game, it’s spirit and diversity to make a lasting difference for cricket.
  • Excellence in our world – Every member of CWC19 strives for excellence in everything we do challenging ourselves and each other to think beyond traditional limits and boundaries.


  • You always put the spectator first and enjoy providing experiences that exceed expectations.
  • You are passionate about influencing the enjoyment for spectators and ensuring your team deliver the same enthusiastic experience across their work.
  • You are approachable with excellent people management skills and the ability to influence outcomes.
  • You are dynamic, with great attention to detail and you relish the journey of planning through to event delivery.


  • Ensuring everything in the public view, i.e. Front of House, is running smoothly and efficiently and any spectator issues are dealt with in an appropriate and timely manner during the tournament.
  • Supporting the management of Spectator Services volunteers, ensuring that volunteers are fully engaged and trained to deliver a valued spectator experience.
  • Briefing and deploying volunteers in the appropriate locations and prioritising the areas and positions we cover in the event of a volunteer shortfall.
  • Responding to changes in operation and adapting as required.
  • Reporting any incidents and using initiative.
  • Providing clear, decisive and respected direction and leadership within your areas of responsibility.


  • Excellent organisation skills and a ‘can-do’, proactive attitude that will positively impact on the delivery of the tournament.
  • Outstanding leadership qualities and the ability to lead and motivate a large team of volunteers.
  • Sound operational judgement and the ability to respond to changes in operation and adapt quickly and efficiently.
  • Strong customer service skills with experience in a customer-orientated environment.
  • A passion for delivering excellent customer service, fostering a great team culture and delivering the tournament successfully

As a tournament time delivery role you will be assigned to a particular venue. You will be required to attend two role specific training days, one venue specific training day, one match preparation day and all match days on your chosen venue. Please see below all dates required for each venue, and in applying for the role on a specific venue you agree to be available on all of the required dates.



The position is paid on a daily rate with all training, preparation and match days paid. No travel or accommodation is paid with the exception of the central training day at Edgbaston, Birmingham on Saturday 18th May. For this day travel will be reimbursed.

The attached document it shows working dates for each Venue, please review these to ensure your availability. Please indicate in your CV or Covering Letter which Venue to are applying for. 

 If you are intending to apply, please do so at the earliest possible date rather than leaving it to the closing date.

 Applications close on Friday 21st December 2018.